• Head of communications for the national branch network of 3,400 employees• Develop full program of streamlined communications vehicles to increase effectiveness • Manage communications channels including email, intranet, newsletters, video-conferences, town halls, leadership conferences, interviews, video scripts, and surveys • Develop executive messages, and communications plans for new initiatives/products/servicesVP, Marketing Sponsorships and Events, HSBC Commercial Bank and Retail Bank Marketing• Head of Local Area Marketing team tasked with empowering branches with sales communications and tools• Liaison with business and agencies to plan and execute 80+ large cost-effective client events annually• Created senior executive messages and scripting for customer events ranging from exclusive sports events, golf outings, culinary, and cultural to International Business Breakfast series.

Lead a team that provides the HSBC Premier national retail sales network with Marketing Communications consultation, online tools, desk tools, communications, and expertise for customized local area marketing solutions. Manage extensive calendar of customer-facing events and sponsorships with focus ranging from sports, cultural, and culinary events to business content seminars.

Vice President, IT Communications for CIO Business Office and Investment Banking • Provided strategic communications direction to IT Senior Management Team • Created content for intranet, newsletters, client communications, video scripts, meetings, and speeches• Supported senior managers with message points, activities, and forums to increase employee engagement throughout reorganization and development of new operating model strategy

• Led internal communications for two-year technology outsourcing initiative that transitioned thousands of employees while sustaining highest level of service to customers.• Strategically synchronized messages for management audiences in global audio-conferences.• Developed employee communications to facilitate widespread transition and ease personal changes• Participated as a key member of Human Resources Employee Impact Steering Committee

• Established first Customer Communications team to centralize sales force materials and sales conference

• Launched first Internal Communications unit with new “brand” to leverage values-driven high performance, recognize performance, and align messages

Managed employee communications projects for 35,000 employees, including editing newsletter and managing Vice Chairman’s employee outreach activities

• Managed firm-wide “Service Star” Employee Peer Recognition Program with continuous communications, marketing, and training sessions, and winner selection process leveraging a cross-functional committee