6-week professional industry placement• Release of information department – assisting in Freedom of Information requests and the introduction of Administrative Release of Information• Completion of a transfer of patient information to courts survey• Forms committee • Attendance and involvement in various department and management specific meetings. • Completion of various HIM related tasks under the Chief Health Information Managers instruction• Exposure to Department of Health WA structure • Assisting the abbreviations project for Allied Health staff • Ability to research and adapt to another States practices, law and legislations • Middle digit medical record Filing

5-week professional industry placement• Data collection – designing surveys and interviewing patients• Communication campaigns, Hello my name is… and I am the patient experience • Coaching/ communication and active listening techniques • Logo and broacher design

• Medical Clinic Reception duties • First Point of Call• Best Practice and Spark Program experience • Privacy and disclosure of information aware • Dealing with difficult customers course • CPR training• Practice in team work