• Collaborated with team leads in General Merchandising, Service & Engagement to understand and support their business priorities• Assisted in leading the Specialty Sales team to plan, support, and execute daily operations in a store of 100+ employees, actively driving sales by filling the floor efficiently and informing guests about current promotions• Interacted with team members from all departments to address their concerns, ensuring store associates were heard and recognized, while communicating with customers to resolve any complaints effectively• Supported Visual Merchandising to create inviting displays in Home, Apparel and Accessories• Identified areas of improvements & root causes on the floor to present potential solutions to the store director

• Oversaw 50 bank accounts of all nail spa franchises, ensuring good standing status by tracking balances, resolving any discrepancies, detecting unusual or fraudulent activities by regularly reviewing transactions• Conducted precise payroll audits using Excel, ensuring accurate and compliant employee compensation• Utilized effective oral and written communication skills to work with store managers and business partners across the US, resolving a wide range of issues related to store finances, taxes, and inventory management

• Perform payment plan audits, ensuring accuracy of customer data, payment terms, and outstanding balance• Identify common errors in payment plan agreements to recommend updates on the current training plan for60+ customer service representatives• Collaborate in a team of 3 to introduce a new company website interface, improving its mobile compatibility• Implement a digital procedure for call center representatives to quickly look up necessary information,transitioning away from a physical manual, significantly reducing hold time for customers

• Was promoted from Receptionist to Assistant Manager after 3 months by using communication and problem-solving skills to improve the overall workflow and customer experience• Demonstrated multitasking skills: take calls and schedule appointments, process check-ins and check-outs, assign technicians to customers, answer customers’ questions about different products and services• Managed 20+ technicians to increase the number of customers served per hour, resulted in higher sales• Handled $5000+ in cash and credit card payments daily, ensuring 0 errors at closing

• Managed my online business where I cook, prepare, and sell 5 Vietnamese desserts with ROI of ~100%• Built successful marketing strategies on social media to attract new customers while monitoring customer feedback weekly to improve food quality