Ellie-Rose Howe Email and Phone Number

• Supported and maintained existing BI (Business Intelligence) software, including bug investigation, fixing, and tracking.• Collaborated with cross-functional teams to gather detailed software requirements.• Code in C#, SQL, and other relevant languages to develop software solutions.• Conducted testing and quality assurance.• Designed and implemented software solutions to address business needs.• Created and maintained technical and non-technical documentation.• Supported the deployment of developed solutions for business testing.• Worked in collaboration with various departments and global teams.

• Operated cash registers with accuracy and processed cash and card transactions.• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.• Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.• Resolved customer complaints and process issues with proactive problem-solving skills.• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.

• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.• Kept tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.• Checked in with customers during meals to check orders were received correctly and met guests' expectations.• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations.• Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.

During my college day release, I gained valuable work experience at Custard Print & Design.Here, I had the opportunity to apply my creativity and technical skills. Key highlights of my role included:• Utilizing WordPress and CSS to craft engaging and functional websites for various client projects.• Creating logos and visual identities for different companies using Photoshop and InDesign.• Collaborating with the team to deliver visually appealing and impactful design solutions.

I worked weekends and covered holiday and occasional work outside of my college commitments. Iassisted customers with questions, requests, returns and product transactions, prepared merchandisefor display, cleaned and restocked the store, while cultivating customer service and salesmanshipskills.