Ellie Wright

Ellie Wright Email and Phone Number

Senior Manager - CommSec Process Digitisation at Commonwealth Bank @ Commonwealth Bank
australia
Ellie Wright's Location
Greater Sydney Area, Australia
About Ellie Wright

Ellie Wright is a Senior Manager - CommSec Process Digitisation at Commonwealth Bank at Commonwealth Bank. She possess expertise in leadership, quality assurance, customer experience, analysis, business process improvement and 13 more skills.

Ellie Wright's Current Company Details
Commonwealth Bank

Commonwealth Bank

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Senior Manager - CommSec Process Digitisation at Commonwealth Bank
australia
Website:
commbank.com.au
Employees:
33550
Ellie Wright Work Experience Details
  • Commonwealth Bank
    Senior Manager - Commsec Process Digitisation
    Commonwealth Bank Sep 2018 - Present
    Sydney, Australia
    The Process Improvement Team has an objective to simplify, standardise and digitise key CommSec Processes to ensure we drive consistency of service that has a meaningful impact on customer, value, drives efficiency, and reduced risk/exposure.My responsibilities include the strategy and execution of:* Voice of Customer Improvements and initiatives aimed at increasing customer satisfaction (NSS/NPS) and reduce customer complaints.* Process Efficiency Improvements and initiatives aimed at simplifying staff processes, reducing the overall staff effort and decrease customer turnaround times.* Fraud Management and Prevention
    View
  • Commonwealth Bank
    Senior Manager - Commsec Customer Engagement & Digital Service
    Commonwealth Bank Jul 2017 - Sep 2018
    Sydney, Australia
    View
  • Commonwealth Bank
    Smsf Specialist Team Leader
    Commonwealth Bank Mar 2015 - Jul 2017
    Sydney, Australia
    View
  • Commonwealth Bank
    Commsec Margin Lending Team Leader
    Commonwealth Bank Apr 2014 - Mar 2015
    Sydney, Australia
    View
  • Leveraged Equities
    Team Leader
    Leveraged Equities Feb 2013 - Apr 2014
    Sydney, Australia
    View
  • Leveraged Equities
    Quality Assurance Consultant
    Leveraged Equities Sep 2012 - Feb 2013
    Sydney Area, Australia
    View
  • Leveraged Equities
    Senior Account Manager & Acting Team Leader
    Leveraged Equities Mar 2010 - Sep 2012
    Sydney, Australia
    View
  • Nirvana Wealth Group Pty Ltd
    Client Services Manager & Paraplanner
    Nirvana Wealth Group Pty Ltd Mar 2008 - Feb 2010
    Sydney Area, Australia
    View

Ellie Wright Skills

Leadership Quality Assurance Customer Experience Analysis Business Process Improvement Strategic Financial Planning Banking Business Analysis Risk Management Management Relationship Management Financial Risk Financial Services Insurance Account Management Stakeholder Management Financial Planning Wealth Management

Frequently Asked Questions about Ellie Wright

What company does Ellie Wright work for?

Ellie Wright works for Commonwealth Bank

What is Ellie Wright's role at the current company?

Ellie Wright's current role is Senior Manager - CommSec Process Digitisation at Commonwealth Bank.

What skills is Ellie Wright known for?

Ellie Wright has skills like Leadership, Quality Assurance, Customer Experience, Analysis, Business Process Improvement, Strategic Financial Planning, Banking, Business Analysis, Risk Management, Management, Relationship Management, Financial Risk.

Who are Ellie Wright's colleagues?

Ellie Wright's colleagues are Chethaka Jayasekaramudeli, Sminu Paul, Amit Kumar Srivastava, Nirmala Dayalan, Raghavendra Naik, Sumit Kumar, Bashir Ziadeh.

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