Eleanor (Ellie) Fleur Johnson Email & Phone Number

Leicester, Gb

Loughborough, England, United Kingdom

• Responsible for onboarding and creating training plans, tracking the training of our team of 40, with a focus on making training immerse and structured.• Direct line-manager for our five Team Leaders, helping them with their personal projects and proposals. I also manage performance reviews and performance management plans.• I manage the weekly staff rotas, and I also lead our assessment days. I conduct interviews for new positions and am involved in every-step of the recruitment process.• I undertake investigations, grievances, disciplinaries and dismissals.• I organise our payroll, administration, and monitor our HR KPIs.• I manage health and safety complaints, gathering witness statements, risk assessments and evidence. My role also includes managing full evacuations of the cinema if needed. • I directed a new Cineworld learning and development video which has been shared to all sites nationwide and with Head Office, and my retail incentives were shared across the Midlands. My most recent incentive was ‘ran by the team’; meeting set targets for confectionary sales and creating original social media content to promote sales.• I have conducted market research and put together a proposal to Head Office for a new Cineworld event that got approved.

Loughborough, England, United Kingdom

• Responsible for ‘Cinemagic’; which involved organising special events and gifting for customers to celebrate holidays, new releases, and Special National Holidays such as ‘National Hot-Dog Day’.• I worked to create a dedicated and engaged team by setting up a Film Club for our team, where each week a team member got to choose a movie and I would host an event for it, especially around ‘New Releases’.• I was responsible for our monthly health and safety audit checks and made sure that correct procedures were being followed.• As Head of Retail, I lead monthly stock counts, oversaw all orders, audit checks, KPI and P&L reports and miscellaneous retail tasks.• I led my team on shift and made sure that shifts were well-organised and engaging.

Loughborough, England, United Kingdom

• Delivering exceptional customer service.• Basic day to day tasks to keep the cinema operating smoothly.

Loughborough

• Immersing the customers in the story and theme of the game and assisting their escape from the room(s).• Training new staff members about our procedures regarding: room-hosting/customer service, taking payment, social media, site security, fire safety training, and new Covid procedures. • Managing room bookings and enquiries on a day-to-day basis.• Being responsible for opening and closing the site, as well as room maintenance.

Loughborough

• Assisting teaching with Alison Mott (Author), in various creative writing classes.• Editing writing by attendees at writing workshops to publish in an anthology.• Working with the Loughborough Brownies to teach an Art Award Qualification. • Organising and publishing on all social media platforms for Hidden Stories.

Loughborough

• Managed a team of 20, including 3 Supervisors, to deliver outstanding customer service.• Recruitment of new hires, organisation of training plans and procedures.• Day-to-day operations such as staff rotas, health and safety procedures and a Fire Evacuation Plan.• Collaborated with Fenways Brand Marketing Manager to design various digital communication and marketing campaigns, whilst also having control of all our social media platforms: Instagram, Facebook, and Twitter.• Contributed to developing the Fenways Brand (Fenways opened in April 2017).• Acted as General Manager to cover for a leave of absence. • Created various new cocktail menus based upon past sales and current trends, focusing on the GP.• Also responsible for basic Duty Manager responsibilities.

Loughborough

I was responsible for the opening and closing of the site, taking in stock, developing the site’s social media, cashing up the tills, placing orders, doing the week’s banking, calculating wage-percentage, creating new cocktail menus, making sure the site was fully-functional and fixing the site if not, managing a team of staff and working behind the bar. I also performed a stocktake every month and composed P&L reports.

Loughborough

I worked in a team doing numerous jobs around the bar/restaurant, including cleaning, organising, waitress and cocktail making. The Orange Tree had a wide selection of cocktails on their menu, which I had to learn and create quickly and precisely. A large role of my work was communication with customers.

Connecticut, Usa

I worked in America overt the summer as a camp counsellor at a specialised camp, for people aged 7-70 with various disabilities. My role was to live with the campers and help them to complete daily tasks. I also acted as a teaching assistant during camp activities and encouraged creativity and participation.

University Of Leicester

I was in charge of all publicity run by the society, including Facebook, Twitter, Tumblr, Snapchat and email. I developed marketing schemes to appeal to new and existing members and gain more members’ attendance to our events.

University Of Leicester

I ran classes weekly, independently choreographing and teaching dance skills and routines. I was also in charge of organising all of the society’s events and communicating with our sponsorship bar. I also ran all of our online publicity and media for our shows, including tickets, posters, and flyers. I ensured that we followed our budget and oversaw the work of our treasurer.

Online

My role was to be in charge of Tilt’s social media platforms, including Twitter and Facebook. I designed a new Facebook page and online voice for the organisation. I was in charge of researching up-and-coming writers and attended spoken-word events in London for Tilt. I also wrote numerous information packs to be sent out, including one for Caryll Philips.

Cipd Level 3, Foundation Certificate In People Practice

Creative Writing Ma, English

Bachelor Of Arts (Ba), English Language And Literature, 2:1

A Levels, English Literature, History, Psychology, Abb