Ellie Matthewman Email & Phone Number

Basildon, Gb

Basildon, Gb

- Oversaw a large remote team of developers and administrators across Salesforce and NetSuite platforms- Improved cycle time by introducing tools to enhance team efficiency, including an improved CI/CD process and a new logging framework- Actively promoted diversity, equality, and inclusion (DE&I) as part of the DE&I committee, participating in various related panels and webinars- Collaborated with the Product and Salesforce teams to validate and shape the Product Roadmap, ensuring accurate expectations were established- Encouraged personal development within the team by providing opportunities for upskilling and practical application of their learning

- Oversaw a team of three developers, ensuring assignments aligned with their skills and personal development goals- Quickly resolved issues and provided solutions when team members needed assistance with requirements- Addressed performance issues to ensure the team could deliver effectively and efficiently.Architected and led the forms framework project, enabling the creation of highly customisable forms through declarative methods- Mentored junior team members transitioning from traditional development to Salesforce, helping them realise their potential- Collaborated with the Product team to validate and shape the Product Roadmap, ensuring clear and appropriate expectations

London, United Kingdom

- Oversaw Salesforce Marketing Cloud, delivering technical guidance and build efforts to enhance the lead lifecycle process- Managed the project to transform the Sales application for the Call Centre, migrating it from a single-page application using Visualforce and inline JavaScript to independent Lightning Web Components (LWCs)- Delivered email tracking analytics by exporting data from Marketing Cloud into a PostgreSQL database and combining it with data from Sales Cloud and call records- Implemented an automated lead rejection process for duplicate leads from partner APIs, utilising Platform Events to log and report each rejection- Designed and built a Salesforce application for Business Managers to log agent hours, improving security and reporting over the previous Excel-based system

Canary Wharf, London

- Led the transition of the entire Salesforce platform from Classic to Lightning- Introduced Git and Salesforce DX to establish a new delivery process, significantly increasing delivery speed- Cut API calls for new orders from 8 to 1 by creating a custom REST API endpoint in Salesforce for Mulesoft engineers- Developed functionality for weekly label run files by utilising scheduled and batch Apex to retrieve active print subscriptions in Salesforce and generate files for sFTP transfer

Canary Wharf, London

- Streamlined small firm supervision by developing the Online Regulatory Review with KeySurvey technology, enabling the FCA to supervise more firms with fewer resources- Enhanced case worker productivity by implementing new functionality through Salesforce processes, flows, Apex, and Visualforce

Basildon, Essex

Achievements:- Increased the efficiency of the monthly compliance co-ordination by turning it from a paper-based system onto a system completed completely online- Reduced the carbon footprint of the company and increased the efficiency of reporting by creating online forms for training tests and evaluation forms

Basildon, Essex

Achievements:- Provided an impact to the customers to influence them to make a payment, making me a regular winner of Collector of the Month- Handled angry customers who had asked for their call to be escalated to a manager- Co-ordinated and conducted Quality Assurance on calls across the team