Ellie Urquhart Email & Phone Number

• Renewing subscriptions over the phone and email. • Building client relationships through email.• Case labelling. • Inputting data into the system.

• Using social media to conduct market research• Identifying prospective customers to target who might benefit from using ALL IN• Representing ALL IN online and in relevant social media• Pitching ALL IN and its services to new customers and offering new services to existing customers• Contacting customers to collect feedback on the app and notifying the development team of key summary points to consider

• Met personal targets and exceeded goals for sales to obtain bonuses. • Handling the over-flow of incoming phone calls. Always being the first point of contact to clients.• Managing social media accounts.• Meeting, greeting and prospecting customers onsite.• Building relationships with clients.

Maidstone, England, United Kingdom

• Processing refunds and exchanges in line with policies.• Supporting the management team where possible.• Achieve personal targets alongside supporting the store to achieve store targets.• Provide training to new members of staff, ensuring they were fully compliant with company policy.• Visual merchandising- merchandising shop floor and shop windows to maximise sales opportunities, and highlight promotions and new product lines.

Maidstone, England, United Kingdom

• Met personal targets and exceeded goals for sales to obtain bonuses. • Handling the over-flow of incoming phone calls. Always being the first point of contact to clients.• Managing social media accounts.• Meeting, greeting and prospecting customers onsite.• Building relationships with clients.

Education record

Gcse