Drive and lead high-profile, high-risk business and technology transformation programs and enterprise-wide strategic initiatives. Manage multiple concurrent workstreams with complex interdependencies. Directly manage a team of project and program managers. Grow PMO to support organizational objectives, including strategic direction, staffing, tools, and processes. Partner with a senior leadership team of 20; collaborate with distributed cross-functional teams of 60+ Including Technology, Marketing, Operations, Finance, CX, and Sales. Work closely with clients, vendors, and industry partners.PMO ACHIEVEMENTS➤ Built PMO, established project governance, workflows, and enterprise project status reporting. Developed PMO standards, processes, tools, and templates. Coached staff on best practices.➤ Provided structure to rescue and restore at-risk projects to on-time/on-budget completion.➤ Accelerated time-to-delivery, improved alignment with business objectives, and increased ROI by developing strategic project intake and prioritization process.➤ Created and integrated systematic risk management into project management methodology, operationalizing risk identification and mitigation into projects and programs. PEOPLE LEADERSHIP ACHIEVEMENTS➤ Built high-performing team from ground up; recruited, trained, and managed project/program managers. ➤ Create adaptive teams that thrive through change by nurturing an environment dedicated to open and transparent communication.➤ Forge strong stakeholder partnerships to increase adoption and guide teams through transition.PROJECT MANAGEMENT HIGHLIGHTS➤ Manage multi-year, $MM enterprise technology transformation program to build and implement new technology ecosystem to replace existing platforms, impacting 100% of clients. ➤ Directed implementation and launch of new client marketing platform, including integration with Salesforce, data migration, and onboarding of entire client base.

Designed and established client onboarding process from contract through client adoption. Led complex client implementation engagements which included data migration, Salesforce implementation, vendor integrations, and development of multi-channel marketing programs. Planned, directed and monitored activities for client and internal projects from initiation through delivery. PM Stack: Asana, Trello, Jira, Confluence, Workzone, Wrike, Visio, Agile, WaterfallTech Stack: AWS, Salesforce, Redpoint, Pardot, TableauKEY ACHIEVEMENTS➤ Enabled 9X client growth in 4 years, driving 30% of total annual revenue, by creating a strategic, scalable client onboarding process.➤ Implemented 1st enterprise project management tool; collected requirements, researched and selected software, and ensured adoption through ongoing training and education.➤ Achieved 15% reduction in post-implementation support incidents and improved client satisfaction by implementing data validation for data migration during client onboarding.➤ Implemented change enablement framework to evaluate and prioritize technical and business process changes, minimizing service disruptions and ensuring alignment with business priorities. ➤ Bridged communication gaps and eliminated silos by initiating cross-functional collaboration across the organization.

Developed product roadmaps for multiple SaaS offerings. Prioritized product backlog and allocated resources for monthly software releases. Onboarded corporate B2B clients to SaaS product platforms. Collaborated with product and engineering teams, VP IT, VP Client Services, and account managers.PM Stack: MS Project, Trello, Scrum, Agile, Waterfall, MS Office Suite, VisioTech Stack: AWS, Web-based applicationsKEY ACHIEVEMENTS➤ Project managed 18-month strategic initiative to re-launch flagship product suite using Agile/Scrum, overseeing a project team of 10 and resource budget of $1M. Transitioned 50 largest enterprise accounts with 400K+ users from legacy platform to new solution in less than 12 months.➤ Managed implementation engagements for portfolio of highest value clients while achieving 100% on-time/on-budget success rate. Created project plans; tracked project risks and budget; delivered training.➤ Served as voice of customer (VOC) to ensure alignment with client needs.

➤ Reduced onboarding timeline 50% and increased client onboarding rate 4X in first year through implementation of self-service features, creation of client training program and onboarding playbook.➤ Analyzed program performance data for B2B SaaS offerings, developed strategies to drive engagement and increase adoption.➤ Trained sales and customer service teams on client onboarding process.