- Drove transformational usability improvements through formative and summative research, design thinking and adherence to Section 508 regarding accessibility standards, for a federal statistical agency of the U.S. government- Led UX strategy and informed product prioritization aligning with organizational success factors for both stakeholders and users of the agency's statistical analysis tools

- Facilitated discovery workshops with call and contact center stakeholders for a health insurance client, garnering alignment based on prioritized business goals for a Microsoft Dynamics CRM application, and conducted formative research with end-users to optimize and support core business processes, collaborating with development teams to implement solutions within technical constraints

- Improved accessibility and usability for a diverse user population for a website modernization project for a state department of health, adherent to Section 508, and championed the improved site navigation through the establishment of a streamlined and citizen-centric information architecture- Conducted formative and summative research, iterative design, and developer hand-offs for a Fortune 100 insurance organization, working on cross-functional teams to modernize the agent and… Show more - Improved accessibility and usability for a diverse user population for a website modernization project for a state department of health, adherent to Section 508, and championed the improved site navigation through the establishment of a streamlined and citizen-centric information architecture- Conducted formative and summative research, iterative design, and developer hand-offs for a Fortune 100 insurance organization, working on cross-functional teams to modernize the agent and broker portal and leveraging atomic design principles to build out a pattern library for their subsidiary organization. Show less

- Performed ad hoc design work including creation of internal marketing collateral, landing pages and artwork for clients’ promotional mailings

- Assisted the professor in teaching a web design course of fellow informatics students, covering material from HTML/CSS and FlexBox to RWD and JS plugins- Evaluated studentsʼ project submissions and hosted office hours to clarify class material and help troubleshoot problematic code