Patient Experience Specialist
Current-Direct all phone calls to various staff and doctors-Greet and check-in/out patients and visitors-Create, cancel and reschedule appointments utilizing Epic software-Gather, verify and update patient demographics-Collect payment, issue receipts, and reconcile daily receivable activity-Maintain confidential medical records to ensure patient privacy-Received Exceptional Performer rating during evaluation due to job skills, efficiency, and FOCUS values-Gained communication, teamwork, and time maintenance skills