Elliot Burrows Email & Phone Number

Eagan, Minnesota, United States

Manages over 150+ accounts, including law firms, corporations, government agencies, and international institutions. Builds and maintains relationships with key clients and decision-makers, such as professors, law librarians, program specialists, and administrators. Drives sales of print and eBook titles and subscription to digital products. Liaises with authors and marketing department to create specialized campaigns targeting significant accounts and repeat purchasers. Compiles and analyzes client and transaction information in NetSuite. Monitors and reviews purchase history for trends and gaps in holdings. Presents sales analysis and provides account feedback to sales director. Provides project and technical support for AdaptiBar bar prep program. Supervises and aids customer support staff performing accessibility accommodations for law school and higher education customers.

Eagan, Minnesota, United States

Eagan, Minnesota, United States

Provided project and analytical support to a team of ten field-based account managers. Built and maintained strong customer relationships through regular communication and thorough customer service. Collaborated with marketing and editorial departments on promotional campaigns, press releases, and author events. Acted as the technical lead for NetSuite and customer-facing platforms. Oversaw copyright permission requests and accessibility accommodations for law school and higher education customers. Performed regular updates and data cleansing to thousands of customer accounts within NetSuite. Served as backup for account managers as needed.

Boston, Massachusetts, United States

Provided project, technical, and analytical support to three field-based sales managers. Authored and deployed campaigns marketing new products, e-commerce updates, and conference involvement. Investigated, resolved, and documented over 2000 customer queries and technical concerns in Salesforce. Created, processed, and filed hundreds of invoices for client transactions throughout North and South America. Organized company involvement in 18 industry conferences across the United States and Canada.

Bachelor Of Arts (B.A.), English Language And Literature/Letters

Activities and Societies: MTSU Society of Electronic Music (SEM)

Education record

Activities and Societies: People to People Student Ambassadors, Saegertown Marching Band, Saegertown Concert Band