Elliot Chiang, M.Ed Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

• Oversee the allocation of all financial aid for ~1,300 graduate business students across 8 Masters/PhD programs• Track and manage the application of ~$10 million in institutional scholarship funding• Process ~$7.5 million in federal/private loans and advocate for students with private lending agencies to resolve complex financial issues• Steward and award ~$3 million in endowed funds, maximizing donor satisfaction• Develop and execute financial aid strategies for Questrom Graduate Programs to support recruitment and retention goals• Serve as the primary liaison between Questrom and key university administrative departments• Provide expert guidance on financial aid matters to staff, students, and stakeholders• Conduct in-depth counseling for students, by assisting with budget planning and identifying educational financing options• Lead the creation and revision of financial aid policies, publications, forms, and other communications

Boston, Ma, Us

• Teach QST FY101: First-Year Experience to 15-20 business school freshman• Create a sense of belonging to assist with the transition to college life• Introduce first-year students to academic services, campus resources, and other support systems within the university• Develop and implement lesson plans that cover topics such as time-management, academic success strategies, physical & mental health, budgeting & finance, and identity & activism• Facilitate deep and meaningful conversations surrounding relevant social issues, student's personal identities & beliefs, and community values• Encourage community and peer engagement through experiential learning, activites, events, and field trips

Boston, Ma, Us

• Advise a caseload of ~300 Questrom students in the full-time & part-time MBA Program• Provide personalized academic advising, offering guidance on program requirements, course selection, academic performance, policy adherence, and graduation plans• Work in partnership with faculty and staff to stay up-to-date on curriculum changes, internship opportunities, and extracurricular activities available to students• Supervise and assess external coursework credit, course waivers, program changes, graduation requests, and other administrative tasks• Support the development and implementation of Questrom's Global Immersion Travel Courses• Design and deliver seasonal curricular experiences and events that promote community, self-efficacy, and academic development• Coordinate programing and provide specific academic counseling to Masters of Science in Digital Technology (MSDT) students, as the MBA Center’s liaison to the MSDT + MBA dual degree program• Collaborate with the Newbury Center for First-Generation Students, as the MBA Center’s liaison

Boston, Ma, Us

• Oversaw and counseled a caseload of ~2,000 BU undergraduate students and families on financial aid• Allocated and awarded ~6 million annually in institutional aid, federal aid, and alternative scholarships to student accounts • Utilized and reconciled FAFSA/CSS Profile data to conduct needs analysis for prospective and returning students• Reviewed financial aid appeals, SAP compliance, work-study adjustments, non-custodial parent waivers, and other tasks requiring professional judgment• Managed the eligibility and application of all National Merit Scholarship funding to student accounts, totaling ~$400,000• Directed the application of COB Scholarships to all City of Boston employees enrolled at BU, totaling ~$600,000• Facilitated programing at financial-aid related events at BU and surrounding Boston Public Schools (BPS) as the Community Outreach Coordinator• Chaired the Beyond Aid Committee, promoting financial literacy on campus through the Smart Money 101 Program• Co-Chaired the Enrollment & Student Administration Committee for Awareness Raising and Education (ENSA CARE)• Volunteered as member of the Admissions Multicultural Advisory Committee, focusing on multicultural student recruitment and retention

Boston, Ma, Us

• Counseled prospective and continuing BU students and families throughout the entire financial aid life cycle• Organized personal and financial data on BU’s mainframe, University Information System (UIS)• Processed refund requests, federal work-study adjustments, resident assistantships, and outside scholarships to student awards• Collaborated with BU Student Accounting Services and the University Service Center to settle student accounts• Oversaw all BU Tuition Benefit, Tuition Exchange, and Tuition Remission awarding and inquiries• Coordinated and assisted in phone and email coverage alongside Combined Enrollment Services (CES) team• Partnered in developing and presenting staff policy trainings as a member of the ON-TRACK Training Committee

Manchester, Nh, Us

• Interacted with students/potential students in alignment with SNHU’s culture and brand behaviors to support the mission and vision of the university• Applied financial aid, billing, and registrar policies to all student interactions and helped students and their families develop a financial strategy for their education• Knowledgeable on internal and federal processes such as Secondary Confirmation, Unusual Enrollment History, and Military Benefits• Experienced with use of federal government sites such as NSLDS, CPS, COD, FAFSA, and IRS.GOV• Partnered with departments outside of Financial Aid, including Admissions, Advising, and Credit/Collections, to ensure the delivery of high level service

Durham, New Hampshire, Us

• Assisted in planning and organizing educational programs for the Office of Multicultural Student Affairs (OMSA)• Implemented and advanced initiatives developed by office directors that sought to promote social justice awareness on campus• Student Representative for the OMSA Multicultural Coordinator Search Committee (2017)• Represented OMSA at Open Houses and other Admission's events

Durham, New Hampshire, Us

• Student teaching assistant for Women’s Studies 405.01 Gender, Power, and Privilege• Collaborated with the professor to develop course materials, syllabi, lesson plans, and assessments • Developed skills surrounding curriculum creation and implementation• Facilitated class discussions, conducted group activities, and provided one-on-one support to students to enhance understanding of core concepts• Used an intersectional framework to guide discussions on contemporary issues related to combating societal inequalities on an individual and systemic level• Fostered & promoted a constructive learning environment for all students to express their opinions, while also encouraging critical analysis and dialogue• Assessed and evaluated student performance on written assignments and tests and provided constructive feedback

Durham, New Hampshire, Us

• Oversaw lab-wide communications between consortiums and managers• Assisted and managed the UNH-IOL technology camps• Marketed, planned, and coordinated the UNH-IOL's 25th Anniversary Celebration

Master Of Education (M.Ed.), Educational Leadership & Policy Studies: Higher Education Administration

Bachelor Of Arts (B.A.), Sociology, Women'S Studies, African American Studies

High School Diploma, High School/Secondary Diplomas And Certificates