Elliot Cole Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

• Manage team of architecture engineers• Overcame 5 years of technical debt and established 2 year current state life-cycle by establishing new End User Computing (EUC) program at BCBSMA. • Responsible for endpoint security, collecting requirements from internal security teams, business leaders, and implementing technical and policy based security approaches to ensure compliance with corporate directives.• Increased mobile Office service offering from only ~10% of the company to 100% of the company by supervising and implementing a new mobility program using MaaS360/Microsoft Intune.• Reduced the time to market for an offshore worker from ~10 days to just hours, by supervising and implementing the Virtual Desktop Infrastructure (VDI) program using VMware Horizon.• Saved the company $750,000 in outside vendor fees by designing and mentoring the new Windows operations team through Active Directory 2003 to ADS 2012 R2 migration• Reduced machine build times by over 75%, set up company’s first self-service software portal, and enabled to the company to meet all regulatory and compliance standards for asset auditing and system compliance by designing and implementing SCCM/MECM/Intune program, processes, and procedures • Designed and implemented software packaging program inclusive of request, production, and publishing workflow, dramatically reducing both IT and end user time commitments for corporate software installs• Responsible for endpoint audit compliance, working with internal and external auditors to maintain corporate certifications• Member of architectural team to design and implement Office365 Exchange/Lync/SharePoint hosting migration.• Worked with outsourced IT organization to improve effectiveness and efficiency of their services with training sessions, RACI matrixes, and lunchtime knowledge transfer sessions.

Boston, Ma, Us

• Program manager for all endpoint computing, working with C-level staff and company leaders to create IT roadmap to match corporate strategy and direction• Grew organization from one person to global team of 40+ members of the IT Server Infrastructure Team, comprised of 6 sub-teams responsible for enterprise storage, Windows endpoints, Hypervisor infrastructure, Active Directory, Patch Management, Security, Systems Monitoring, Email, Instant Messaging, OS deployment, and Servers, Windows/Macs/Mobile Devices• Reduced core service downtime over 50% and increased operational efficiencies over 30% by creating new Infrastructure Operations Team, including all policies, procedures, SLAs and operating model• Increased employee retention on the teams by establishing new team-wide career ladder to more clearly articulate requirements for advancement and to better help manager goal setting for team members• Reduced onboarding process by 75%, creating a new first year program to rapidly accelerate junior staff to more senior tiers, performing a year long rotation through different sub-teams exiting with their choice of team assignment • Reduced global maintenance budget by 60% by creating a new IT efficiency program to help the company lower operating costs, undertaking initiatives like server consolidation/virtualization, and vendor selection and management• Managed annual infrastructure and services budget of over $1 million• Directed the IT Infrastructure through multiple organizational enhancements as the company transitioned from a largely U.S. based company to a global consultancy• Spearheaded all architecture audit compliances from ISO/ITIL/Sarbanes-Oxley to geographic compliance (EU data privacy, Massachusetts data privacy, etc.)• Member of core DR/BCP team for all critical corporate functions globally• Member of four-person IT Infrastructure Leadership Team, meeting with the CIO weekly and COO at least once a month for guidance.