Elliot Gear Email & Phone Number

Redditch, England, United Kingdom

At Huegli UK, I am the sole IT support onsite working to enable over 100 users both local and remote to use technology solutions as effectively as possible. Daily I have to manage a busy workload of resolving incidents, working with colleagues in Germany to find solutions to larger problems and implementing hardware and software changes locally. Within my first year I have; replaced all access switches onsite with new Cisco hardware to ensure we are continually supported, supported the roll out and effective usage of Microsoft Teams and M365 apps, and continued to develop sustainable solutions for business processes by converting them to paperless solutions and championing effective use of Docusign. I have also helped drive further efficiency in production through integrating our OEE system with Power BI. Within Power BI I have built multiple analyses that have allowed the production teams to better understand their output and find solutions to common problems. I continue to look forward to the challenges ahead.

Stratford-Upon-Avon, England, United Kingdom

In this role I am working to support all colleagues and provide solutions to any queries they may have. My main responsibilities include, managing the new starter process within our department, and being the first port of call for anyone interacting with IT. Day to day I manage a varied workload, and move between all aspects of IT; one day I might be working on the physical network; another day I would be working with our user base, answering queries, and packaging and deploying software. My specialist area of knowledge is Intune, as I have worked to understand the product and use it to its full potential. I have been mainly responsible for managing iOS devices through the platform but have also developed knowledge in deploying software, to reduce workloads for myself and other agents. Overall this is a highly varied role in which I relish working on all the different facets of IT, bringing my best to every task.

Worcester, England, United Kingdom

Working at Enterprise, I have further grown my leadership skills and confidence as an individual. In this varied role I have done everything from spotting potential corporate clients and helping them open accounts to managing back end systems and coaching colleagues. A key achievement in this role was reaching Elite Club in October of 2021 meaning that I ranked among the top 15 for sales across our group of over 500 sales staff. Accomplishing this shows my clear ability to develop based on feedback from those around me and improve at a rapid rate. It also demonstrates my communicative ability in being able to understand the needs of customers and tailor any sales towards them. Understanding the needs of customers is a core tenet of the excellent customer service that I provide. This high level of service has been recognised by customers and resulted in me receiving multiple shout-outs in reviews and feedback logs praising my hard work.

Nordrhein-Westfalen

In this role I worked at a German vocational college teaching English to students ranging in age from 16-40 depending on the class. It involved independent lesson preparation and delivery to groups of predominantly 15 people though on occasion this grew to 25. My main focus in these lessons was English grammar, but I did produce topical lessons where relevant on events such as the election and our governmental system, Christmas and how it is celebrated in the UK, and recent British history. This was all a very rewarding and enjoyable experience which meant I was very disappointed that it had to be cut short due to CoViD-19.

Littlesea, Weymouth

At Haven I worked cleaning caravans so that they were ready for new customers. This had to be done quickly and thoroughly as customers were typically arriving on the day of cleaning. My work would be checked by a supervisor upon completion and I was regularly praised for the speed with which I worked without compromising the quality of work.

Weymouth, Dorset

Within Vaughans I was responsible for maintaining the high standard of cleanliness of the kitchen, cleaning all equipment safely and thoroughly, as well as all plates, cutlery and paraphernalia that customers used. Irregular hours were common in this job but it never compromised the fact that I did the job well, and maintained a positive attitude supporting the rest of the kitchen team.

Weymouth, England, United Kingdom

At Sharkys I led birthday parties for children aged 8 and up, supervising them in the play area and delivering safety briefings. In this role I was constantly on the move, making sure that all customers were having a fun time, whilst also ensuring that they were not endangering themselves or others in the play areas. Additionally I would have to prepare food before customers arrived as well as clean and lock up the play areas once they were done, ensuring that every shift was a busy but rewarding one.

Bachelor Of Arts - Ba, German Studies, 2:1

Activities and Societies: German Society, Shoreline Theatre

A Levels: D&T - Systems And Control (A), German (C), Ict Btec (Dist*)

Activities and Societies: Chair of the Student Council Co-Chair of the Peer Mentoring Group