Elliot Golden work email
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Elliot Golden personal email
I am an IT Support Specialist residing in Chicago, IL. I'm a junior developer as well, practicing and improving my skills and knowledge in my free time. I am passionate about diversity and inclusion. uuuh I've worked in several different kinds of retail environments, gaining vast experience in customer service and problem solving.
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It Support SpecialistBrookfield Properties Aug 2024 - PresentChicago, Illinois, United States -
Service Desk AnalystCapgemini Jun 2022 - Oct 2024Austin, Texas Metropolitan Area● Resolve incoming client and personnel IT queries remotely via email and phone● Perform technical maintenance and software installations and updates ● Proficiency in customer relationship management (CRM) and task management software ● Documenting processes and maintaining service desk records● Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders -
Technical Support RepresentativeBigcommerce Dec 2021 - May 2022Austin, Texas Metropolitan Area● Provide outstanding phone, email, and chat-based technical support to customers● Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of the brand● Assist customers with common billing, invoice, and account issues● Continuously exceeded metrics with average call time of 15 minutes and 90% Customer Satisfaction -
Inventory SpecialistBest Buy Oct 2020 - Feb 2021Round Rock, Texas, United States● Unload, sort and restock or store incoming freight● Assist customers with curbside pickup● Prepare online orders for pick up -
Patient AdvocateSpnet Clinical Solutions Feb 2020 - Aug 2020Austin, Texas, United States● Schedule patients for physical therapy through in/outbound calls ● Task switch between CRMS such as RMS and Salesforce to document and complete action items -
Technical Support RepresentativeLegalzoom.Com, Inc. Jun 2019 - Jan 2020Austin, Texas, United States● Assist clients with phone inquiries about their account, orders and product information ● Use a consultative selling approach to effectively close sales -
Technical ExpertApple Oct 2017 - Aug 2018San Antonio, Texas AreaTask-switched during mobile appointments between diagnosing issues and troubleshooting devicesUtilized a knowledge base of articles to ensure troubleshooting processes are current and repairs are handled correctlySuccessfully completed and tested iPhone repairs such as replacing battery, replacing camera, replacing speakers within 30 minutes -
Activities CoordinatorIkea Mar 2016 - Aug 2017Planned and implemented add-on products around the store using data structures and algorithmsLed a team for a month during a new store build up by delegating tasks and adhering to timelinesCompleted Lead & Develop program where I learned how to effectively work in a group and resolve conflicts
Elliot Golden Education Details
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Computer Science
Frequently Asked Questions about Elliot Golden
What company does Elliot Golden work for?
Elliot Golden works for Brookfield Properties
What is Elliot Golden's role at the current company?
Elliot Golden's current role is IT Support Specialist.
What is Elliot Golden's email address?
Elliot Golden's email address is el****@****ion.com
What schools did Elliot Golden attend?
Elliot Golden attended Thinkful, Texas State University.
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Elliot Golden
Estero, Fl -
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Elliot Golden
Washington Dc-Baltimore Area
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