Elliot Kaplan Email & Phone Number

Lake Grove, New York

-12 years of experience supervising restaurant operations with gross sales exceeding $3 million annually.-Proven track record of driving sales growth through superior quality of operations. Positive comp sales growth 11 of 12 years in GM role.-Complete P/L responsibility.-Guest satisfaction scores exceed company average of 80% with a focus on raving fan, speed of service, attentiveness of staff and manager visibility -Quarterly Key Measure Report scores (food, service, sanitation) consistently exceeded company average.-Successfully opened over 5 locations in NY/NJ/PA as Regional Training Manager.-Responsible for region wide succession planning. Set and refined proper management staffing levels through proper planning and development of teams.-Assembled cohesive management team who worked together to achieve superior results -Proven track record of developing and promoting hourly employees into management positions-Consistently achieved high employee satisfaction scores from hourly employees and managers. -Responsible for yearly budget with consideration to trends and areas with opportunity for improvement. -Successfully implemented AVT system which reduced gap from 2.5% to 1%.-Consistently met LH/100 labor standards while adhering to food quality, service and sanitation standards.-Communicated with all levels of the organization from senior team, RSC and store level management.

Long Island

Responsible for overseeing the cleaning and maintenance of 13 Sony theaters in Manhattan and Queens. In charge of hireling, training, developing of all staff. Met weekly with GM's of theaters and performed weekly inspections of all facilities.