Elliot Marsden Email & Phone Number

Liverpool, England, United Kingdom

MCS Group provide bespoke IT support, cyber security services and communications to business of all sizes and sectors throughout the UK, but primarily the North West area.We offer solutions for all aspects of IT, cyber security and telephony. Ranging from basic IT support from our service desk, to server configuration, cloud migrations, Microsoft 365 support and configuration, to ransomware protection, email protection and user awareness training, to hosted VOIP and low-cost telephony… Show more MCS Group provide bespoke IT support, cyber security services and communications to business of all sizes and sectors throughout the UK, but primarily the North West area.We offer solutions for all aspects of IT, cyber security and telephony. Ranging from basic IT support from our service desk, to server configuration, cloud migrations, Microsoft 365 support and configuration, to ransomware protection, email protection and user awareness training, to hosted VOIP and low-cost telephony, internet and leased lines, and much more. We combine all of these services in to a reasonable and understandable approach to guide your business with the most effective technology roadmap.We hold close relationships with industry leading suppliers including Microsoft, HP, Acronis, SentinelOne, Gamma, Vodafone & EE, to name a few.All of the above combined with our dedication to providing a quality, service-driven approach, guarantees our clients receive a fast and reliable response at all times. We even won the MSP 501 2023 award as the #1 IT support provider in the North West, and a top 10 ranked provider throughout the whole EMEA (Europe, Middle East & Asia) region!Our key services includes:• Managed IT support• Business IT strategy• Cloud & Microsoft 365• Data protection & backup• Cyber security & ransomware protection• Internet & leased lines• Low-cost telephony Show less

Liverpool, England, United Kingdom

After my role as Operations Manager it made sense to become more client facing in an account management role, having an understanding of both the technical side, so I have a knowledge of what solutions our clients require, whilst also understanding the commercial aspect and how the solutions need to be commercially-viable for our customers.During this period I was responsible for:• Meeting with clients to discuss their technology goals.• Providing IT strategy for clients to… Show more After my role as Operations Manager it made sense to become more client facing in an account management role, having an understanding of both the technical side, so I have a knowledge of what solutions our clients require, whilst also understanding the commercial aspect and how the solutions need to be commercially-viable for our customers.During this period I was responsible for:• Meeting with clients to discuss their technology goals.• Providing IT strategy for clients to achieve their technology goals.• Maintaining a lot of my operational responsibilities and holding dual-responsibilities in the business. Show less

Liverpool, England, United Kingdom

Initially I started my employment in the business in an operations / office role, learning the day-to-day whilst also gaining a technical understanding. During this period I learned generally how the business operates, from the finance department, to the technical team, to sales, and everything in-between.During this period I was responsible for:• Assisting clients with day-to-day account queries.• Supporting the finance department.• Managing many integrated software… Show more Initially I started my employment in the business in an operations / office role, learning the day-to-day whilst also gaining a technical understanding. During this period I learned generally how the business operates, from the finance department, to the technical team, to sales, and everything in-between.During this period I was responsible for:• Assisting clients with day-to-day account queries.• Supporting the finance department.• Managing many integrated software packages.• Researching new software and processes to improve the business.• Onboarding staff in to the business.• Developing departments and building out dedicated teams.Key achievements included:• Introduced a process for monitoring clients' IT network.• Introduced countless software packages to improve our processes.• Completed two office moves, each office much larger than the previous.• Introduced over 20+ new people in the business. Show less

Liverpool, England, United Kingdom

Connect Telecom provide telephony and connectivity services to businesses of all sizes and sectors throughout the UK.Established as a subsidiary company of MCS Group, Connect Telecom is aimed at delivering a dedicated telephony service whilst providing a far superior service than the typical sales-focused providers. We offer solutions for all aspects of telephony, ranging from simple changes with your telephone system, all the way to multi-site rollouts and migrations.We hold… Show more Connect Telecom provide telephony and connectivity services to businesses of all sizes and sectors throughout the UK.Established as a subsidiary company of MCS Group, Connect Telecom is aimed at delivering a dedicated telephony service whilst providing a far superior service than the typical sales-focused providers. We offer solutions for all aspects of telephony, ranging from simple changes with your telephone system, all the way to multi-site rollouts and migrations.We hold close relationships with industry leading suppliers including Gamma, Vodafone & EE, to name a few.Our key services includes:• Hosted voice telephony• Business mobiles & SIM• Mobile device management• Data cabling and networking• Leased lines and connectivity Show less