Elliot Prentice Email & Phone Number

Working as part of a team of multi-skilled technicians to assist with the running of both network and production desks. Key responsibilities within this role include;Deputising for management of Production or Network control desksTraining and ongoing support of both Production and Network TechniciansIdentifying service improvement opportunitiesWorking closing with business leads from across the business to ensure sites are running as efficiently as possibleDaily… Show more Working as part of a team of multi-skilled technicians to assist with the running of both network and production desks. Key responsibilities within this role include;Deputising for management of Production or Network control desksTraining and ongoing support of both Production and Network TechniciansIdentifying service improvement opportunitiesWorking closing with business leads from across the business to ensure sites are running as efficiently as possibleDaily ReportingHosting of key, business wide conference calls Show less

Working as a member of the operations team. This role relies on working closely with the duty manager and several separate departments to ensure the uninterrupted supply of clean water. Ensuring loss of service is kept to a minimum and that all water treatment works are running to optimum performance levels. The key tasks and responsibilities for this role include;Incident management Use of bespoke systems to strategically move water, preventing customer service issues… Show more Working as a member of the operations team. This role relies on working closely with the duty manager and several separate departments to ensure the uninterrupted supply of clean water. Ensuring loss of service is kept to a minimum and that all water treatment works are running to optimum performance levels. The key tasks and responsibilities for this role include;Incident management Use of bespoke systems to strategically move water, preventing customer service issues Alert and alarm response – Handling and assessing all incoming alarm traffic received in the Operations Centre Identify process improvement opportunities Work collaboratively with numerous departments within the business including Network Control and Production engineers. Energy management – Including Load Management, TRIAD management and efficient running of assetsCompleting full shift logs to enable clear communication between shifts Show less

Elected May 6th representing Ise Ward. Shadow Portfolio holder - Sports, leisure, Culture and Tourism

As a member of the leadership team, this role involved working closely with the Business Director to manage the Control Room and ensure SLAs are maintained to ensure delivery for our commercial clients. People Management: I introduced several procedures including 1-2-1s, team building exercises, fixed rostering and moved all operators from zero-hour contracts to contracts that include a minimum hour guarantee. Implemented the changes required to ensure the Control Room work in… Show more As a member of the leadership team, this role involved working closely with the Business Director to manage the Control Room and ensure SLAs are maintained to ensure delivery for our commercial clients. People Management: I introduced several procedures including 1-2-1s, team building exercises, fixed rostering and moved all operators from zero-hour contracts to contracts that include a minimum hour guarantee. Implemented the changes required to ensure the Control Room work in accordance with required British Standards. Including procedural and structural changes.Successfully achieve agreed customer SLA’s through detailed account management and customer liaison. Responsibility for new customers, achieving sales and smooth transition of customers into the Control Room. P+L Management.Company lead on the introduction of GDPR regulations. Worked to ensure my department are within new guidelines.Providing performance reports and pipeline predictions to the Board of Directors. Show less

Working as a shift manager in which my responsibilities were to manage service delivery across 3 services and manage a team of 6 controllers.Achieved high SLA results, ensuring the company received no financial penalty for poor service. Proactively responsible for all aspects of people management including coaching, resourcing and managing workload. Overarching responsibility for delivery of SLA’s for 5 major contracts. Management of several clients, involving customer liaison… Show more Working as a shift manager in which my responsibilities were to manage service delivery across 3 services and manage a team of 6 controllers.Achieved high SLA results, ensuring the company received no financial penalty for poor service. Proactively responsible for all aspects of people management including coaching, resourcing and managing workload. Overarching responsibility for delivery of SLA’s for 5 major contracts. Management of several clients, involving customer liaison, up selling and cost reduction as well as responsibility of client retention. Show less