Elliot Wilson Email & Phone Number

United Kingdom

To lead, manage and inspire a small team of CRM solutions developers, to define, develop, configure and deploy new and enhanced IT solutions, taking business need from functional requirements through to fully developed systems. Ensuring that developed solutions are simple, accessible, robust, scalable, well-tested, and usable by all.

United Kingdom

Provided a customer centric second line IT support and maintenance service to staff and volunteers for all IT services and technologies used across the organisation. Contributed as a member of an agile development scrum team to oversee technical requirements and implementation of a new volunteering application (PowerApp).Took ownership and provided remote fault resolution. Provided support and guidance for IT technologies, in line with policy, following process and procedure.

Birmingham, England, United Kingdom

Provided technical expertise and managed processes to control change, mitigate risk, reduce inefficiencies and improve system effectiveness of our Salesforce CRM Volunteer Management System. Key responsibilities included data administration, backend development and maintenance, role-based security and reporting, ensuring an effective, secure, and fit-for-purpose infrastructure to manage volunteer relationships and recruitment journeys.

Birmingham, England, United Kingdom

Key Skills and Achievements:Collaborated effectively within a team, performing diverse administrative duties, including customer support, and managing publisher content and book requests in Salesforce.Took responsibility for administration tasks such as creating rotas, maintaining staff availability charts, and coordinating weekly conference calls.Co-facilitated customer-facing workshops with my manager at prominent educational and sight loss exhibitions, including delivering service presentations on behalf of RNIB at the University of Birmingham to qualified teachers of children and young people with vision impairment (QTVI).Orchestrated all monthly face-to-face customer training sessions in 2017, including venue booking and logistics management.Leveraged my expertise in video production and sound engineering to propose and execute a cost-saving initiative. Created fourteen professional online customer training and service promotion videos on RNIB’s YouTube channel, replacing the traditional face-to-face training delivery model with a more efficient on demand solution.

Birmingham, England, United Kingdom

Provided commercial videography services with a partner to produce a diverse range of high-quality videos including for a prestigious commercial client, one of the UK's leading high-end Birmingham auction houses. Product videos highlighted luxury wrist and pocket watches, jewellery, and antiques.Played a key role in establishing the company's YouTube presence to broaden the global reach of upcoming auctions.Took charge of producing, directing, and editing product film shoots, meeting stringent deadlines set by the marketing department.Managed all aspects of self-employment including invoicing, HMRC self-assessment tax returns, and National Insurance contributions.