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Woking - Carphone Warehouse• Provide and demonstrate excellent knowledge in the mobile telecommunications industry• Working to control a team of customer consultants in order to achieve company targets• Provide excellent customer service• Handle and resolve customer complaints• Sell mobile insurance and service plans with products• To achieve and exceed personal sales targets• Control and manage SOH spend and Rota for a large team to deliver consistent growth and sustainability

• Invited to create a series of videos to demonstrate best practice for new General Managers joining the business.• Controlled and managed regional area Hampshire & Surrey while the regional manager was away from the business.• Dual site management for three months while splitting time between two stores and onboarding & training a new General Manager into the business.• Signed off as Permanent General Manager from Secondment within two months of being promoted into the role• Have worked in a variety of stores & multiple store formats. Destination stores, High street stores & Shopping centre stores.• CPW Branch Basingstoke performing at band 2 level & now performing at over band 1 level. All in the space of two months. Back of house standards at an exceptional level and the shop floor at perfection. The store was ranked second in the south and this created a great profile for me with Jason Hayes and regional managers for the south. Since starting at Basingstoke in June every KPI has risen. PPCR moving from a low 4% to a Massive 5.5% in under 2 months. Geek Squad moving from 12% to 35% through solid coaching and training.• CPW Branch Walton-On-Thames. A low performing band 3 store struggling to deliver a 50 sub-target to delivering just over 70 units a week and still a consistent performance.• Played a huge part in the Hot House project for Region 305 created by Kaine Gibbs my RM. Paired the top 10 managers with the poorer performing 10 stores of region 305. I was placed by Kaine Gibbs into the poor performing stores and delivering great results in both PPCR and BBCR.• Promoted up from role as Assistant Manager to Branch Manager within 18 months of moving from Consultant to Assistant Manager.• Ability to exceed sales targets and get a team’s backing within a short space of time.• Problem-solving within a Retail Environment• Excellent communicator (reflected in current & previous employment and as a result of exceptional sales in all roles employed.)

• Provide and demonstrate excellent knowledge in the mobile telecommunications industry• Working to control a team of customer consultants in order to achieve company targets• Provide excellent customer service• Handle and resolve customer complaints• Sell mobile insurance and service plans with products• To achieve and exceed personal sales targets• Control and manage SOH spend and Rota for a large team to deliver consistent growth and sustainability

50 subs sold on a single saturday.

TOP 100 in the company for sales. 6 Months Running.Promoted from Customer Consultant as a result of exceptional team performance and individual performance. Noticed by Regional and Branch manager as a next stepper.Coach and developed other consultants in the team to boost store performance and deliver even better customer service.World Class Customer Service, Working as part of a 10 man team to deliver store targets and increase overall earnings for everyone.

Met the need of sales targets while focussing on KPI's such as insurance & tech support (KNOW HOW) and achieving a high customer service score when customers gave feedback to the company.