Elliot Barker Email and Phone Number

•Managing a team of 5 IT Service Desk technicians. Ensuring to keep to SLAs and KPIs alongside using the ITIL framework to best lead the team. •Helping with daily support of Windows, MacOS systems. Including Microsoft software packages, Forticlient VPN and bespoke Safeguard software.•Ensuring that the team have the knowledge and experience to resolve tickets in a timely manner.•Being the principle point of contact for EMEA stakeholders and SLT in regards to IT issues.•Ensuring and making continuous improvements to the Service Desk software and workflows alongside Leads in Americas and APAC regions.•Helped foster in new processes for starters and leavers.•Reorganising the procurement of IT equipment for remote users based all across EMEA. Including difficult countries.

Daily support covering Windows and MacOS software and hardware.WDS/MDT server deployment and upkeep.Maintaining, upgrading and support of file servers, print servers, backup servers.Deployment and support/upkeep of various Fortinet packages (FortiEMS, Fortiguard,Forticlient)Office 365 and Azure Ad administration including, licencing, MFA, passwordresets/unlocks/MFA re-enrolls.Daily support of both mobile and desk-based VOIP phones (Android,IOS, Yealink,Cisco)Daily Active Directory support (password resets, account lockouts, user creation, etc)Deployment and maintenance of VMware based VDIs and Virtual Servers based in adata centre.Project work, including VPN migration and deployment across multiple locals,migration from Windows 7 to Windows 10 and new VDI deployment/migration fromWindows 7 to Windows 10.Covid-19 Pandemic response including the setting up and support of a production sideVPN in collaboration with the network team to allow Deluxe to continue working fromhome, no matter the role and without risking client or Deluxe security.

Hardware and software support/installation for Windows 7, Windows 8 and Windows10 based laptops. Brands including HP, Lenovo and Dell.Supporting a migration from onsite Exchange to Google GSuite.Supporting GSuite on a day to day basis as an adminBeing asked for by name to help setup AV/IT for client meetings and pitches. Oftenbeing asked to travel off-site with the pitch team to ensure the win.Maintenance on 10+ meeting rooms with basic to advanced AV set ups.Organisation and set up of live streaming for company events. Using a mix of livestreaming software (VMix and OBS) and hardware.Providing support for recording research groups for account managers/directors.Often providing direct support to high level stakeholders including the companyfounders and their PA's

Installation, support and maintenance of modelling, compositing and animationsoftware packages (3DS Max, Maya, Nuke, Adobe Creative Cloud).Maintaining a render farm of 26+ nodes.Installation and support of Windows, Office and GSuite products.Network maintenance of switches and patching.Maintaining Windows servers (Server 2003-Server 2012)