Operations Manager
CurrentAreas of Expertise:-Serving as a go-to consultant for peers nationwide, specializing in data analysis and visualization.-Utilizing ETL tools for transforming raw data into actionable insights for informed decision-making.-Developing targeted goals to enhance performance on local and national levels.-Crafting dynamic reports and dashboards using Excel, Google Suite, and Power BI.-Expertly structuring and analyzing extensive datasets to extract valuable business intelligence.-Communicating complex information visually through graphs, charts, and other tools.-Leading data validation and improvement initiatives during new WMS implementations.-Assisting with various IT duties ensuring smooth running of computers, printers, handhelds, and other equipment.-Troubleshooting and resolution of various PC issues.Additional Achievements:-Spearheading the creation and testing of company-wide SOPs for seamless rollouts across the network.-Collaborating on multiple successful continuous improvement events annually, inspired by modified Kaizen principles.-Achieving and surpassing company KPI goals on a quarterly and yearly basis amounting to over a 22% increase in department productivity over a two year period.-Skillfully negotiating and establishing contracts with local vendors across various domains saving the company over 400k in supply costs.-Guiding the training and onboarding of new team members, fostering a culture of growth and excellence.-Nurturing team member development through coaching, mentoring, and regular check-ins.Department Oversight:-Directing daily operations of dynamic stocking and replenishment teams including; leads, team members, and office staff.-Managing the seamless functioning of facilities and maintenance departments.-Providing strategic direction for inventory management and auditing teams.-Guiding E-commerce fulfillment teams to ensure optimal performance and customer satisfaction.