Elliot Gall Email & Phone Number

Las Vegas, Nevada Area

Formerly lead Service Strategy, Analytics and Customer Excellence team supporting operational execution with application of quantitative and qualitative data. Responsible for customer retention, account reinstatement, payment float strategy and authorizations. Lead development of inbound contact channel forecasting for workforce management planning, including contact center calls and web chat. Worked with Customer Service to manage four off-shore agency service partners through weekly reporting reviews and global calibration calls. Executed monthly CX/CSAT/NPS survey series and drives change through feedback analysis. Partnered with Fraud Ops to automate fraud investigations procedures and reengineer agent workflows. Previously responsible for Credit Extension Programs (CLI, Add-a-Card) and Account Management areas of the Portfolio Risk team. Responsible for strategic planning, risk monitoring and program execution. Leads an analytical team to produce data driven business solutions to ensure prudent portfolio growth. Expertise in dynamic MIS and reporting development. Project strategy lead for implementation of Pega Decision Engine and Workcase Management platform.

Las Vegas, Nevada Area

Responsible for Credit Extension Programs and Account Management areas of the Portfolio Risk team. Responsible for strategic planning, risk monitoring and program execution. Lead an analytical team to produce data driven business solutions to ensure prudent portfolio growth. Expertise in dynamic MIS and reporting development. Previously, managed digital credit card acquisitions channel. Developed risk management and underwriting strategies for channel optimization, including development of application decisioning system for initial launch of strategic partnership with NASCAR. Implemented dynamic risk, fraud and marketing controls to support channel growth in prudent and profitable manner. Created and managed 36 month profit and loss model. Managed development and coordination of IT project implementation. Served as point of contact for vendor management, including credit bureau and compliance communications.

Las Vegas, Nevada Area

Managed robust financial forecast model. Projected cash flow, liquidity, income and expense measures. As lead ad hoc analyst utilized SAS, SQL and Reporting Services to provide accurate information for decision making. Created productivity tracking system to monitor tasks worked, hours and expenses. Identified and corrected billing issues resulting in over $1M in annual revenues. Designed suite of automatically generated monthly reports to free up analyst and accountant productive time.

Las Vegas, Nevada Area

Created pre-approved direct mail campaigns based on credit bureau and custom criteria. Performed early risk and campaign profitability analysis. Developed portfolio valuation models. Data mining using SAS and Excel OLAP cubes.

Albuquerque, New Mexico Area

Reconciled laboratory chemical inventories according to OSHA and other federal regulations. Maintained MSDS database for use by first responders in emergency situations. Worked in clean room, radiological, biological and other high tech facilities. Maintained L Secret security clearance.

Master Of Business Administration (Mba)

Bachelor Of Business Administration (Bba), Finance, General