Regional Program Manager for LatAm Mobility and Delivery. Coordinator and POC for program launches, changes and new initiatives for Spanish and Portuguese LatAm markets. Facilitator between internal stakeholders and BPOs for capacity planning, forecasting and KPI management.

Ensuring OTD by ensuring production requirements were met working closely with management and engineering. Short stay due to opportunity that offered 2.5x salary.

In charge of Raw Material orders, purchasing and procurement as well as OTD coordination with the shipping and receiving teams. Syncs with the multi-functional team for delivery, raw material and production needs as well as worked closely with the NPI team to manage successful launches, engineering changes and comply with prototype demand. Direct Plant POC for both Ford and GM as main CSR. Achieved 3 project transitions and Ford Q1 Gold Certification for the plant.

As an interpreter, I serviced non-english speakers (Spanish) across numerous industries, including health care, 911, first responders, education, government agencies, etc.

Worked 2 years as a Scheduling Planner analyzing weekly, daily and intraday demand to fulfill scheduling requirements with stakeholder meetings to present KPIs.Promoted to Manager with a team of 1 Lead, 6 Planners and 12 Real-time analysts. Management activities involved team management, payroll, Capacity Planning, executive summaries, stakeholder management as well as developing and sharing scenarios for Monthly/Quarterly business reviews.

Customer Service assistant for a Mortgage company. Outbound collection calls as well as inbound customer service involving HOA, HAMP/HARP, property insurance, property tax as well as payment processing for 0-120 days accounts.

Subject Matter Expert for a truck leasing company. Citations: Daily receipt of 150+ traffic tickets for follow-up/waivers/affidavits to resolve payments with corporate card or to transfer liability. Tax returns: Monthly and Quarterly tax reporting based on previously logged mile/fuel consumption, checkbook management and follow-up with state offices.