Elliot Hardin Email & Phone Number

Los Angeles, Ca, Us

Los Angeles Metropolitan Area

Managed and expanded client portfolios worth $8 million in annual revenue, increasing cross-selling by 30%.Nurtured strong relationships with key clients, leading to a notable increase in customer satisfaction and retention rates.Collaborated with the product team to relay client feedback, influencing product enhancements and customer satisfaction strategies.

Greater Los Angeles Area

End-to-end sales of property management operations, including customer service, database management, and vendor/tenant relationship management, for 1,130 units and 23 buildings with annual revenue of 4 million. Provide end-to-end assistance to residents and devise immediate solutions for complex issues to achieve satisfaction levels. Key Accomplishments: Addressed and resolved resident complaints and concerns resulting in a 40% increase in CSAT score in six months.Efficiently steered business development, operations, and customer relations, continuously achieving 100% of monthly sales goals.

Universal City, Ca

Provided strategic direction and leadership to 30 associates focused on store operations, customer experience, and sales operations, resulting in a 30% increase in sales.Facilitated onboarding training, development, and coaching for new associates while upholding company standards and sustaining revenue of $1.2M by giving strategic direction to employees.Developed and oversaw customer service policies and procedures to improve customer satisfaction by 30% and increase customer experience by 45%.

Greater Nashville Area, Tn

Elevated online presence and fan engagement for artists, resulting in a 50% increase in social media followers and a 40% growth in online interaction rates.Led successful digital marketing campaigns, boosting online music sales by 25% and concert ticket sales by 30%.Cultivated and maintained strong digital brand identities for artists, enhancing their market presence and resulting in an average of 20% more bookings for live events.

Greater Nashville Area, Tn

Managed all aspects of customer acquisition and retention from beginning to end for a blues artist focused on building a new audience and maintaining existing audience. Ensured creativity for each project was aligned for the target audience as well as within brand image guidelines.Key Responsibilities: Successfully manage any related KPIs such as revenue growth, customer satisfaction set forth by the label.Delivered comprehensive marketing/promotional brand support increasing sales by 25%.