Elliot J. Small Email & Phone Number

Naperville, Illinois, United States

Assisting Illinois individuals and families to buy, sell, lease, and invest in Real Estate

Joliet, Illinois

Greater Chicago Area

• Utilized ZenDesk ticketing system to respond to Level 1 support for Narrative1 and RIMSCentral commercial real estate appraisal technology platforms.• Maintained regular email and telephone communication with users of N1 software nationwide to provide training and troubleshoot technical software issues.• Escalated bugs and feature enhancement to development team using Jira Project Management software.• Documented software fixes and user macros using Confluence.• Demonstrated… Show more • Utilized ZenDesk ticketing system to respond to Level 1 support for Narrative1 and RIMSCentral commercial real estate appraisal technology platforms.• Maintained regular email and telephone communication with users of N1 software nationwide to provide training and troubleshoot technical software issues.• Escalated bugs and feature enhancement to development team using Jira Project Management software.• Documented software fixes and user macros using Confluence.• Demonstrated advanced knowledge of Word and Excel to troubleshoot software issues.Key Contributions: Served as first point of telephone and email contact for 1200 software users. Conducted product demos of latest software to existing users of older products and encouraged upgrade. Worked with users to ensure smooth upgrades to latest version updates of Narrative1 Software. Ensured efficient use of company resources by recording key metrics for service delivery. Show less

Greater Chicago Area

• Served as first point of contact for students in 12-month technical training program• Coached students on use of client portal to manage accounts, reschedule classes, and access training.• Addressed and resolved tickets daily and responded from email inquiries from students and staff• Daily reached out to clients in caseload of 350 students to ensure timely completion of training• Managed daily operations for Chicago office to maintain proper levels of textbook and supply… Show more • Served as first point of contact for students in 12-month technical training program• Coached students on use of client portal to manage accounts, reschedule classes, and access training.• Addressed and resolved tickets daily and responded from email inquiries from students and staff• Daily reached out to clients in caseload of 350 students to ensure timely completion of training• Managed daily operations for Chicago office to maintain proper levels of textbook and supply inventory• Coordinated room setup and catering during corporate rental eventsKey Contributions: Served as liaison between internal departments as well as for students. Regularly met with web development department to consult on more efficient use of CRM and portal. Utilized in-house CSM to respond to student requests. Ensured efficient use of company resources by recording key metrics for service delivery. Show less

River Forest, Il

• Supported, inventoried, and repaired hardware for all students, faculty and staff at university• Utilized Microsoft SCCM, and Active Directory to maintain accurate network security access levels• Worked with outside vendors to insure timely repair of campus printers• Answered daily incoming tickets and service requests working with other IT staff to elevate tickets accordingly• Assisted users with hardware and software related issues on both university and personal… Show more • Supported, inventoried, and repaired hardware for all students, faculty and staff at university• Utilized Microsoft SCCM, and Active Directory to maintain accurate network security access levels• Worked with outside vendors to insure timely repair of campus printers• Answered daily incoming tickets and service requests working with other IT staff to elevate tickets accordingly• Assisted users with hardware and software related issues on both university and personal devicesKey Contributions: Assisted in campus-wide upgrade of university computers to Windows 10 Worked with project to replace 7 year old laptops of faculty and staff Participated in re-organization of User Services department to better serve growing university Utilized Web Help Desk software to respond to ticket requests Show less

Greater Chicago Area

Oversee day-to-day technology operation of servers, workstations, ghosting, and other equipmentWork with upper management to ensure client satisfaction and achievement of technology goalsPerformed routine maintenance on company machines and network components for internal and external clients.Ensured execution of SLA's to minimize downtimeUtilized Microsoft Exchange, Symantec Ghost, and Active Directory to maintain accurate network security access levelsTroubleshooting of… Show more Oversee day-to-day technology operation of servers, workstations, ghosting, and other equipmentWork with upper management to ensure client satisfaction and achievement of technology goalsPerformed routine maintenance on company machines and network components for internal and external clients.Ensured execution of SLA's to minimize downtimeUtilized Microsoft Exchange, Symantec Ghost, and Active Directory to maintain accurate network security access levelsTroubleshooting of end user workstationsExecuted set-up and tear-down of hardware for classroom facilitiesProject planning and status reporting for classroom and production technologies Show less

Hodgkins, Il

• Generated floor traffic through customer manifest lists, AutoAlert, live internet inquiries, and via telephone• Coached sales staff on use of Reynolds and Reynolds CRM and VinSolutions CRM software• Presented product from Cadillac, Buick, and GMC line as well as used vehicle inventory of imported and domestic vehicles• Managed follow up call for personal sold book of business to generate future revenue• Served and Certifed Technology Expert to demonstrate vehicle features and… Show more • Generated floor traffic through customer manifest lists, AutoAlert, live internet inquiries, and via telephone• Coached sales staff on use of Reynolds and Reynolds CRM and VinSolutions CRM software• Presented product from Cadillac, Buick, and GMC line as well as used vehicle inventory of imported and domestic vehicles• Managed follow up call for personal sold book of business to generate future revenue• Served and Certifed Technology Expert to demonstrate vehicle features and technology to dealership’s sold customers Show less

Mccook, Il

• Conducted aggressive market penetration campaign for the Chicago market• Market records management technology as SaaS solution including HR, Finance, Medical, Legal, Manufacturing and Retail.• Develop and perform market analysis in development of marketing campaigns for Information Governance Technology• Qualify and follow business leads for potential physical and digital records management clients• Establish and nurture records management relationships in business… Show more • Conducted aggressive market penetration campaign for the Chicago market• Market records management technology as SaaS solution including HR, Finance, Medical, Legal, Manufacturing and Retail.• Develop and perform market analysis in development of marketing campaigns for Information Governance Technology• Qualify and follow business leads for potential physical and digital records management clients• Establish and nurture records management relationships in business community Show less

Defiance, Oh

• Earned title as highest grossing salesperson on staff• Served as Certified Technology Expert at dealership• Managed and qualified walk-in clientele of dealership• Followed internet and General Motors customer database leads• Attended networking events in the community as dealership representative• Utilized V-Auto to assist in inventory management and trade-in appraisal

Played music and served as on-air personality. Also operated soundboards and took phone calls for local sports broadcasts.

Ba, Communication (Minors Marketing And Management)

Activities and Societies: Kapelle Touring Choir, WCGR Campus Radio General Manager, Sodexo Food Services Committee

Comptia A+, Comptia Network+, Itil, Mcsa