Elliot Tuck Email & Phone Number

Hamilton, Waikato, New Zealand

● Provide exceptional customer service, acting as the first point of contact for inquiries and product support.● Manage customer interactions using NetSuite, including order processing, inventory management, and handling customer concerns.● Coordinate with internal teams to ensure the timely delivery of products, maintaining a focus on customer satisfaction and efficiency.● Address customer complaints, resolve issues, and offer solutions in a timely and professional manner, contributing to the overall customer experience.● Maintain comprehensive product knowledge to effectively communicate with customers and provide accurate information about the company’s offerings.● Record and track customer interactions to ensure accurate data and contribute to improving service delivery through feedback and insights.

Hamilton, Waikato, New Zealand

● Lead a team of 5 employees to surpass sales targets through effective training, coaching, and performance management.● Manage inventory levels, optimizing ordering processes to reduce waste and minimize slow-moving and obsolete items.● Maintain and develop relationships with suppliers and stakeholders through effective communication, agile thinking, and brand development and promotion.

Hamilton, Waikato, New Zealand

● Spearheaded the customer experience by resolving over 500 customer issues per month through crediting sales, processing warranty claims, and handling special orders.● Processed over 200 retail and trade sales daily via the POS system.

Hamilton, Waikato, New Zealand

● Established a $300K student hardship grant by constructing a legal framework and structuring a charitable trust for effective fund management.● Streamlined grant application procedures by coordinating with Legal, Risk, and Accounts Management teams, resulting in successful relief for 200+ students in temporary financial distress.● Launched the grant project within a 6-month window, showcasing efficient project implementation skills.

Palmerston North, Manawatū-Whanganui, New Zealand

● Operated production line machinery efficiently, contributing to a team that consistently met daily production targets.● Maintained quality standards by performing regular inspections, ensuring products met required specifications.● Participated in daily meetings to suggest process improvements and reduce production downtime.

Bachelor Of Applied Management (Operations & Production Management / Project Management), Business Administration And Management, General

New Zealand Diploma In Business (Leadership And Management), Business Administration And Management, General

Ncea Level 3 And University Entrance, General Studies