Elliot Tuck Email & Phone Number

Hamilton, Waikato, New Zealand

• Provide exceptional customer service, acting as the first point of contact for inquiries and product support.
• Manage customer interactions using NetSuite, including order processing, inventory management, and handling customer concerns.
• Coordinate with internal teams to ensure the timely delivery of products, maintaining a focus on customer satisfaction and efficiency.
• Address customer complaints, resolve issues, and offer solutions in a timely and professional manner, contributing to the overall customer experience.
• Maintain comprehensive product knowledge to effectively communicate with customers and provide accurate information about the company’s offerings.
• Record and track customer interactions to ensure accurate data and contribute to improving service delivery through feedback and insights.

Hamilton, Waikato, New Zealand

• Lead a team of 5 employees to surpass sales targets through effective training, coaching, and performance management.
• Manage inventory levels, optimizing ordering processes to reduce waste and minimize slow-moving and obsolete items.
• Maintain and develop relationships with suppliers and stakeholders through effective communication, agile thinking, and brand development and promotion.

Hamilton, Waikato, New Zealand

• Spearheaded the customer experience by resolving over 500 customer issues per month through crediting sales, processing warranty claims, and handling special orders.
• Processed over 200 retail and trade sales daily via the POS system.

Hamilton, Waikato, New Zealand

• Established a $300K student hardship grant by constructing a legal framework and structuring a charitable trust for effective fund management.
• Streamlined grant application procedures by coordinating with Legal, Risk, and Accounts Management teams, resulting in successful relief for 200+ students in temporary financial distress.
• Launched the grant project within a 6-month window, showcasing efficient project implementation skills.

Palmerston North, Manawatū-Whanganui, New Zealand

• Operated production line machinery efficiently, contributing to a team that consistently met daily production targets.
• Maintained quality standards by performing regular inspections, ensuring products met required specifications.
• Participated in daily meetings to suggest process improvements and reduce production downtime.

Bachelor Of Applied Management (Operations & Production Management / Project Management), Business Administration And Management, General

New Zealand Diploma In Business (Leadership And Management), Business Administration And Management, General

Ncea Level 3 And University Entrance, General Studies