Founder and CEO of Lumbacurve International Ltd, driving the LumbaCurve Back Pain Relief product from design concept through, bio medical venture capital funding, development, and commercialisation of the finished product.Drug free LumbaCurve is suitable for adults experiencing lower back pain through occupational posture related conditions eg manual workers, driving, pc users or recreationally aggravated conditions eg sports activities, gardening etc.MHRA registered LumbaCurve has been clinically trialled and shown to be significantly more effective than NHS treatment guidelines. LumbaCurve was nominated for Bionow and Fitness Magazine Awards and is currently The Holistic Therapist Product of The Year in addition to being showcased on the Amazon Innovation Launchpad

Interim contract role successfully bringing about organisational transition of commercial sales team across the UK, together with planning, development and implementation of an effective online sales growth strategy.

Skilful management of customer service and field service operations comprising 30 staff, 4 managers with responsibility for 60 engineers within a targeted environment. Other responsibilities included :-Process improvement, reducing payroll costs whilst achieving growths in profitablity, Project management of service reporting changes to reduce reporting from 2 days to 2 hoursSuccessful implementation of group communication strategy yielding substantion ongoing savings

Successful modernisation and streamining of old sales and customer service processes in line with company floatation and growth strategies, by planning, implementation of state of the art call centre environment .Effective day to day department management, achieving a 15% year on year growth.Introduction of NVQ training which achieved one of the highest recorded regional pass rates

Called in by Egg to carry out a 30 day firefighting exercise to rescue a poor call centre launch which was so successful that I was contracted for 18 months to develop call centre implementation into both Egg banking and credit card operations

Call centre and customer planning consultancies for Thomson holidays, Thomas Cooke (rebuild after Manchester IRA bombing), Portland holidays Country Holidays.Recommendations from original planning and forecasting work.

Effective management, growth development of customer service operations across three sites and implementation of call centre technologies