Managed various Server and network refresh projects. Managed team members to ensure all projects are completed successfully.Set up and managed VMHosts and virtual servers, ranging from Server 2008 R2 to Server 2022Upgraded, configured, and maintained Dell Sonicwall firewalls and switches.Managed Tier 2 and 3 Helpdesk issues both remotely and onsite.

Managed all IT related issues for one client with 6 facilities. Created fine grained password policies for all employees in each facility Combined existing networks into one domain. Managed all IT related purchasing for all facilities Installed, configured, and maintained Windows Operating System on all computer hardware Upgraded, configured, and maintained Dell Sonicwalls in all facilities Upgraded, configured, and maintained Windows servers, ranging from Server 2003-2019 Managed Active Directory and Microsoft Exchange for all facilities.

• Manage Windows 10 upgrade and encryption project for multiple clients in 40+ nursing homes in order to be HIPAA compliant.• Perform onsite support for 300+ clients throughout the tri state area, including hardware upgrades and repair, software and network related support issues.• Set up and supported desktops, laptops and printers in multiple locations.• Implement virtual servers for multiple clients.• Manage Active Directory and Microsoft Exchange for multiple clients.

• Managed all IT related purchasing for 40+ nursing homes and rehab facilities.• Led the client’s efforts in analyzing existing technical infrastructure and planning needed infrastructure upgrades for client’s planned acquisitions.• Coordinated with vendors to ensure all Low Voltage wiring was ordered and installed correctly.

• Offered Tier 1 client support delivered via email, phone, web meeting and client visits.• Wrote requirements for new product features based on customer interactions and support desk data.• Analyzed support desk incident data to find patterns of software issues and discover new features needed for the end users in the supported product that would make it a more robust and user-friendly product.• Conducted QA testing of new product features prior to release.• Coordinated with various departments to provide resolutions for client issues.

• Performed Windows 7 migration on over 50 network computers.• Proposed and led the project to replace an outdated ticketing system with SpiceWorks Help Desk. Performed all installation and configuration for SpiceWorks. This project reduced help desk data entry errors, reduced time-to-resolution and integrated with other support applications. • Provided support to staff on all company computer systems. Performed troubleshooting on computer and phone related problems, determined cause, and implemented appropriate fixes.• Installed, configured, and maintained Windows operating system on all computer hardware. • Installed and configured all user applications such as Microsoft Office, Antivirus and all other necessary software.• Created and implemented fine-grained password security policies for all departments where no previous password policies existed.• Configured VOIP solutions as well as maintained VOIP technology in house and at remote sites.• Performed necessary hardware installations and upgrades.• Responsible for 1st level support of computer peripherals, such as printers & scanners.• Responsible for new hire systems and network configuration of Active Directory, EMC, computer, and phones.• Implemented first level user security on server, files and folders.• Created support staff documentation of department policies and procedures• Conducted training sessions for staff on hardware and software technologies.

Information Technology Technician August 2011 – May 2013• Performed troubleshooting on various printer, computer, and network issues.• Installed and maintained hardware and software on 40 different network computers in two separate locations. Dealt with programs in Windows XP, Windows 7 and Mac OSX. • Installed and maintained SMART boards in multiple classrooms in two separate locations.• Redesigned various school websites

• Created multiple advertisements for various businesses• Designed websites for various coworkers