Supporting the Head of Enterprise PMO in promoting and upholding effective project governance and delivery throughout CLS. This includes supporting project and governance oversight, maintenance of the project management framework (Pegasus), ownership of project management tools (PPM Pro) and supporting lead practice standards suitable for a Designated Financial Market Utility.

- Develop and implement plans with Portfolio/Project Manager(s) to ensure that projects outside delivery governance are realigned. Set up and run project planning workshops with PM’s to ensure that the resulting project plans are robust. - Ensure completion of, review and validation of content for required Enterprise Change Framework artefacts. To enable Projects to remain within governance, develop corrective action plans with Change managers as appropriate. - Review Quality Assurance reports and audit points to assure compliance to governance and Enterprise change standards. Liaise with the Governance and Reporting team to provide solutions for projects falling out of Governance. - Develop and maintain KPIs and implement plans to reduce the risk of Project slippage. Using advanced MS Project skills to ensure project plans are kept to target. - Work with Portfolio/programme/project manager(s) to reduce the risk of cost overruns; monitor financial aspects so that corrective actions can be taken if required bringing projects into financial governance. - Delegated responsibilities for ensuring financial forecasts for portfolio/programme/project(s) level are carried out consistently and accurately. - Manage the automation and production of Governance Meeting Packs; ensure consistency across Enterprise Change Management and that reporting packs are signed off by Change Director. - Lead Risk and Issue Workshops to ensure risks and issues are identified early and actively managed to closure. - Maintain an overview of dependencies using a personally developed automated matrix to highlight inbound/outbound dependencies across portfolio/programme/project(s). Integrate agreed Enterprise Change process changes; escalating areas out of alignment that may impact the likelihood of successful delivery of portfolio/programmes/project(s). - Maintain and improve in-house tooling to bolster the Enterprise framework.

- Creation of the weekly/Monthly Key Performance Indicator Reports and resourcing pack for Senior Management: including actuals and forecasts, resourcing gaps and over allocations and utilisation statistics - Chair and minute the weekly project update meetings (covering resourcing, workloads and solutions) - Resourcing: Provide different ways to view resourcing demands by opportunity, probability and date. - Recruitment: Centralised the recruitment process through PMO. Ensure new starters have all necessary tools to start work as soon as possible (Including Software/hardware purchasing, appropriate training courses) - KPI creation - Working with the different business areas to agree on KPI measurement and reporting of KPIs in a holistic view across both entities - Led with Programme audits to ensure Governance and standards are being adhered to Independently built complex reports from multiple systems and spreadsheets - Project Management experience: Tracking Projects, responsible for keeping to tight timescale. Responsible for the adoption of new Professional Services Automation tool (OpenAir). Managed the change from spreadsheet-based forecasts to a real time solution. - Key Business representative for the Finance Transformation Programme. This involved moving the business to the latest version of SAP, providing in-house training, create / publish user guides and provide support to reporting framework.

- Produce weekly and monthly statistics covering over 300 Adjusters and Technicians over 10 Classes of Business. This involves extracting from raw data using various advanced Excel techniques such as Pivot tables, V&H lookups to split the data into reports displaying Productivity, Capacity Planning, Quality and Correction Levels which are compiled into individually tailored reports for Senior Management. - Liaise with Chief Adjusters to discuss Quality and Corrections hot spots and implement solutions on a Monthly basis. This can involve proposals for system changes to training and process analysis. - Produce Quality and Corrections presentations for the Monthly Claims Review Board including the Xchanging Open File Review which shows a detailed analysis of Adjuster’s consistency file by file which is communicated to the LMA. - Performing an operational role in managing and allocating workloads to the Xchanging Offshore and Onshore teams and responding to their Quality Audit queries. - Supply in-house training to new recruits across the Business around Quality and best practise.