Ensure a comfortable and quality experience for our guests, guiding them through our extensive and dynamic beverage menu and bites to find precisely what they need and want for a moment of respite from the day's trials.

Maintain, diagnose, repair, and upgrade HVAC equipment in customers' homes and businesses.*Furnaces*Air Conditioners*Humidifiers*Boilers*Water Heaters*Tankless Water Heaters

Supported the Customer Success team in a Technical Support role, ensuring quality outcomes within our SaaS platform.*Google Suite*Zendesk*Ring Central*SQL*SQL Database *Confluence*Jira

-Selected in the top 2% of applicants for a program offered to high-potential individuals preparing for a CS role in SaaS. Rigorously trained **(300+ hours)** and assessed on Customer Success skills by instructional coaches and industry professionals.-CS workflow: the customer journey; human-centered customer engagement; practical experience with data and tech tools; managing risk and effectively escalating issues; following up with customers and logging activity; creating stories, executive summaries, and slide decks for effective EBRs.-EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritization.-Tech tools: Gainsight, Salesforce, Google Suite-

- Hired and trained an opening staff of 60 employees utilizing proper delegation to opening a brewpub successfully with a unique take on both its beers and cuisine- Maintained a constant flow of information between all management staff and ownership, including a detailed reconciliation of both nightly events and sales numbers to maximize efficiency and streamline best practices- Oversaw regular facility maintenance and repair saving on up to $5000 a month in labor and equipment- Created and implemented comprehensive service standards for all front of house employees, leading to staff rings of over $2000 per night

- Curated a dynamic bar program that included a diverse selection of craft beers in draft, bottle, and beer engine formats, a finite section of fine wines, and an inventive cocktail program that utilized seasonal flavors and produce which garnered a nomination for Time Out Chicago’s 2011 “Best New Bar Program”- Developed and fostered team cohesion, holding front of house turnover to 20% year over year thereby limiting intensive training cost and time amongst the staff of 18-Built lasting relationships amongst 14 vendors to procure a $250/year inventory of unique beverage offerings- Utilized attentiveness, knowledge, and courtesy to develop lasting customer relationships and build a base of regular clientele who accounted for up to 60% of day to day business- Trained front of house staff in culinary technique, preparation, and character of an ever-changing array of superior libations, which contributed to landing regular accolades from LTHForum.com, Time Out Chicago, the Jean Banchet Awards, Chicago Eater’s Eater 38, and many other entertainment publications

- Provided active support to all staff during service hours, helping to maximize ticket value and table turns- Maintained extensive inventory of both alcoholic and non-alcoholic beverages

- Provided labor and minor maintenance on the 750ml bottling line at packaging up to 80bbls of specialty beers per run- Occasional participation in Quality Control Panels

- Assisted with day-to-day operations across the full gamut of our needs (dishwasher, delivery driver, phone order taking, prep cook, line cook, server, bartender, host, and manager on duty) in an iconic 180 seat pizza and beer-focused restaurant- Assisted in the inventory and curation of a large beverage menu consisting of 186 beers and 20 wines- Handled EOD reconciliation with a gross income of up to $16000 per business day