Elliott Goldman Email & Phone Number

Litchfield Park, Az, Us

Litchfield Park, Az, Us

Kansas City, Missouri, Us

Phoenix, Arizona, Us

Phoenix, Arizona, Us

Agile Software Development• CSM - Scrum Master Certified• Rally: Sprint management, Release timeboxing, metrics reporting• ServiceNow: Change Request management• Ceremony organization and facilitation• ServiceNow queue management, ServiceNow reportingProgramming• Proficient with languages: Java, Python, C++, HTML, PHP, CSS, JavaScript, SQL• Experience with languages: C/Objective-C/C#, Assembly, Prolog, LISP, Scheme, Unix shell, Visual Basic• Frameworks: Angular, Bootstrap, ASP .NET• Proficient with IDEs: Microsoft VSCode, Microsoft Visual Studio, Android Studio, Notepad++• Experience with IDEs: Eclipse, Sublime, NetBeans, Xcode, JetBrainsResponsibilities• Design, build, and implement new functionality and bug fixes as described by our stakeholders (i.e. the Business and our users)• Interact diligently with stakeholders in order to deliver exceptional results within an agreed-upon timeframe• Handle real-time Production issues that may arise so that impact to our live systems is minimized as much as possible• Research, document, and present Root Cause Analyses to our stakeholders in the event of Production issues• Handle Change Requests via ServiceNow in order to obtain appropriate Approvals, coordinate Change Release timeboxes, and implement new functionality• Research and document various information with fine detail that is shared across teams in order to spread knowledge with as much transparency as possible• Lead a self-organizing and self-sustaining team as a Scrum Master, including all responsibilities associated with Agile development processes and Rally management• Coach team member on Agile principles and facilitate all team ceremonies• Track sprint metrics and present them to our stakeholders, including but not limited to team velocity, current impediments, and sprint results in the form of detailed Release Notes

Phoenix, Arizona, Us

• Support analyst for Republic Services' primary applications and systems: InfoPro, Salesforce, Capture, and Sales Transaction Reporting.• Aid internal customers providing back-end assistance and front-end walkthroughs in order to reach a solution. • Assist in the creation of detailed software support documentation in order to streamline troubleshooting processes• Utilize the ITIL framework in regards to customer and application support.

• Responsible for technical support for issues pertaining to software and hardware on Windows and Mac PCs both in-person and over the phone• Handled the maintenance of all PCs and computer systems for up to 50 classrooms daily• Oversaw a help desk in a computer lab and assisted customers with facility computer issues; removed several viruses from PCs and installed antivirus software• Assisted customers with printer issues; repaired printer hardware• Installed projectors and screens in classrooms and lecture halls, as well as repaired audio equipment on both hardware and software sides of PCs• Prepared classrooms with new computer equipment during upgrade periods• Locked up lab facilities and office sites• Disassembled and reassembled personal laptops for internal cleaning, as well as upgrading components such as RAM and GPUs, and applying thermal paste