Managed logistics operations for Dell’s Configuration services, supporting Federal/DOD agencies and Fortune 500 clients in the finance and technology sector .• Ensured continuity of federal government hardware and major US companies' shipments during COVID lockdown by establishing new logistics operations following a natural disaster.• Saved $260K annually by implementing SEKO dynamic rate-shopping Logistics Software balancing specific needs of high-touch clients and cost optimization.• Achieved a 98% on-time delivery rate despite significant challenges posed by the pandemic by onboarding multiple LTL carriers and developing continuous improvement projects with FedEx and UPS.• Revitalized legacy data through precise weight verification on Bills of Lading, leveraging financial models, large-scale data analysis, and cross-functional collaboration to create $2M+ savings and ensure legal compliance.• Developed Dell’s North America Logistics Business Continuity and Recovery Planning Strategy (BCRP) and ensured resiliency with annual tabletop exercises across the carrier network (Cyber Security, Network Design, Natural Disaster)

Planned and coordinated the shipping operations for Dell’s Retail channel as fulfillment advisor to the primary 3PL merge center servicing North America. Acted as liaison between Sales and Fulfillment/ Logistics groups to execute volume ramps for three sites to support peak seasonal demand, corporate quarterly targets and IDC market share goals. Ensured facilities followed customer shipping guidelines including special white glove service for Dell’s largest retail customer, Best Buy.- Increased scope while automating multiple KPI, forecasting, and daily facility planning reports through Excel, VBA, and Power BI Dashboards to increase cross-functional data sharing and saving of 10 hours per week.- Served as subject matter expert for Retail Geo Split Project for North America Retail, driving business requirement and project roadmap through data analysis of 2 years of historical trends, current cost saving $750,000-Hosted bi-weekly knowledge sharing and training sessions in Power BI for Global Fulfillment & Logistics teams.- Dell Ambassador for two team members including training and onboarding

Managed daily production meetings with 3PL and Logistics teams to ensure successful fulfillment and delivery to North American Retail/ Distribution customers. Developed Retail KPI data gathering process and analysis for North American, delivering 3-day reduction in data turn around and root cause analysis.- Developed and Implemented geographic based shipping schedules incorporating stakeholder requirements and transit analysis. Reduced trailer dwell by 2 days, 3PL Net Performance improved from 97.1% to 99.6 and intangible benefits of cargo risk minimization via improved coordination with carriers - Integrated fulfillment process with logistics to ensure successful rollout of automated carrier selection software (Oracle Transportation Management) from pilot stage to Go-Live.

CO-OP for the main distribution site of J&J healthcare products and medical devices. Responsibilities included developing and managing projects, ensuring quality assurance, improving processes, and creating tools to optimize headcount for forecasted volumes based on time studies and volume.- Managed quality audit team and drove improvements resulting in 24% reduction in carton picking errors for white glove customers- Created a Kanban process for compliant packaging materials with an accompanying Access-based app which simplified ordering, tracking and forecasting for $10 million in yearly spend, eliminating 33 redundant box types.- Developed FDA Complaint streamlined receiving process for cold chain frozen pharmaceutical products, became corporate Standard Operating Procedure, and prevented $2.1 Million in suspected product damage through audit.