Key roles:Managing a small team of technicians to ensure vehicles are completed on time and to budget.Estimating, ordering parts and arranging damaged vehicles to be collected and delivered from our off-site body shop.To assess the damage sustained to vehicles and compile an accurate assessment.Compile estimates on Audatex and KSD programmes.Dealing with retail, insurance and warranty claims.Advise customers on the repairs required and the time scale.Advise customers in person and on the phone, keeping them up to date throughout the repair process.To liaise with different insurers ensuring all repairs are completed to manufacturers methods and standards.Arranging loan vehicles for customers and recovery of damaged vehicles.Cost, invoice and complete each job.Keeping the BMW / MINI portal up to date ensuring the retailer is compliant.Key achievement:Receiving a glowing satisfaction survey from a customer, resulting in being awarded a golden moment from the company.Bringing Vines of Redhill BMW & MINI bodyshop customer satisfaction score from below average to excellent

Key roles:To assess the damage sustained to vehicles and compile an accurate assessment.Advise customers on the repairs required and the time scale.Place part orders from different retailers.Advise customers in person and on the telephone.Key achievements:Bringing customer satisfaction level from average to excellent.

Key roles:To inspect vehicles and ensure that the instructions by estimate/job card have been carried out to the required standard.To liaise with Workshop control during final stages of repairs.To detail in writing faults found and trends of failure.To manage and performance review the valeters.To maintain the Quality control and valeting areas to TCW standards.Keep maintenance logs of the courtesy cars.Key achievements: Gaining a promotion to Trainee VDA.Being named Employee of the month for the Tonbridge site.

Key roles:Prep / paint shells and panels of vehicles. Quality check for defect’s and faults after each stage, from priming to painting and machine polishing. Mask Vehicle shells.Fill and prep the carbon fiber shells on the P1.Rework on defects after paint.Key Achievements:Gaining a permanent contract after a successful period of contracting.Being chosen to test products on the 675LT & 540s prototypesPromoted to the Hyper car section working on the P1

Key Roles:Allocate work to team members, meet deadlines and keep the productivity of the body shop at its highest. Prep, Repair and refinish damaged vehicles.Quality control completed vehicles.Keeping check of stock quantities and placing orders.Booking in repairs.