Elliott Pickering Email & Phone Number

England, United Kingdom

Derbyshire, England, United Kingdom

Responsibilities:Technical Lead on Telephony Support.SharePoint Online site creation - Centralising documentation and processes, custom Team Calendar creation and news parts.Integral part of Soft Market Testing and tender process for new Telephony Solutions. Significantly reducing ticket completion time via a series of bespoke PowerShell scripts and new ways of working. (Telephony Number Assignments, collation and centralisation of DDI's and a formalised documentation… Show more Responsibilities:Technical Lead on Telephony Support.SharePoint Online site creation - Centralising documentation and processes, custom Team Calendar creation and news parts.Integral part of Soft Market Testing and tender process for new Telephony Solutions. Significantly reducing ticket completion time via a series of bespoke PowerShell scripts and new ways of working. (Telephony Number Assignments, collation and centralisation of DDI's and a formalised documentation process).Providing unique Staff training to upskill and assist where possible.360 degree view on current service provision, areas of improvement and a roadmap to achieve better ways of working.Management of existing Teams Tenancy via PowerShell and M365.Incident and Service Request resolution via Halo ITSM.Mitel MiCollab management.Management of Netcall's Liberty Converse.Out-of-hours work to adhere to the needs of the business limiting any downtime and/or service degradation.Utilising the Microsoft Stack to find new solutions to existing problems. Show less

Responsibilities:NetApp Storage Solution.VM and Server estate managed via Virtual Machine Manager (& Hyper-V).Daily Event and System Monitoring via System Center Operations Manager.Backup management via Commvault.Linux Operation System upgrades and management Ubuntu Server 16.04 - 20.04.Responsible to oversee any application upgrades, monitoring of changes and permissions.

Matlock, Derbyshire, United Kingdom

Responsibilities: Business as Usual tasks such as; Account Creation in Active Directory, NTFS and Share permissions, 3rd Line Support and escalation, first point resolution, complying to KPI's and more. Facilitating and planning upgrades to vital systems (Prod and Dev) including OpenText Content Server 15-16.Acted in roles such as Data Centre Tasks, responsible for physical security and data backup integrity. (HP Data Protector). Creating and Migrating the organisations… Show more Responsibilities: Business as Usual tasks such as; Account Creation in Active Directory, NTFS and Share permissions, 3rd Line Support and escalation, first point resolution, complying to KPI's and more. Facilitating and planning upgrades to vital systems (Prod and Dev) including OpenText Content Server 15-16.Acted in roles such as Data Centre Tasks, responsible for physical security and data backup integrity. (HP Data Protector). Creating and Migrating the organisations SharePoint 2010 and Foundation servers to SharePoint Online. Including creation of roadmaps, highlighting risks and creation (& approval) of Change Requests. SPO migrations occurred with no down-time.Initiating the Documentation Project; standardised and documented every live, development and QA system. These were later uploaded into SPO with Retention Labels and Taxonomy applied.Completed the migration of on-premise Active Directory to Azure Active Directory via AADConnect (utilising Immutable ID's and Source Anchors).M365 Tenancy creation including; processes and policies, Teams Site creation & standardisation, Azure Groups and more.Migrated the business from Skype for Business to Microsoft Teams during Covid.Writing bespoke PowerShell scripts to automate processes, cost save and meet the needs of the business was an integral part of this role. Show less

Matlock, Derbyshire, United Kingdom

Responsibilities:1st and 2nd Line Support Service Desk Analyst. Dealing with a range of Incidents and Service Requests - Resolving in a timely manner in accordance with set KPI's and SLA's. Creating PowerShell scripts to introduce automation and reducing call resolution. Updating and owning Knowledge Based Articles.Working as a team to ensure coverage of opening hours.Field calls, troubleshooting physical technical problems.Utilising Mitel's Contact Center… Show more Responsibilities:1st and 2nd Line Support Service Desk Analyst. Dealing with a range of Incidents and Service Requests - Resolving in a timely manner in accordance with set KPI's and SLA's. Creating PowerShell scripts to introduce automation and reducing call resolution. Updating and owning Knowledge Based Articles.Working as a team to ensure coverage of opening hours.Field calls, troubleshooting physical technical problems.Utilising Mitel's Contact Center solution as a Contact Center Agent.Logging Tickets via System Center Service Manager.Deploying applications via System Center Configuration Manager. Show less

Hope, Derbyshire, United Kingdom

Responsibilities:Management of the Hardware and Software estate (including Asset Management and Documentation).Image deployment via Sysprep and configuration of a WDS server.Physical Server Upgrades, Server 2003-2008 hop upgrade.Ticket Management via my implementation of Spiceworks.Ownership of the Tender process, Business Case and building new Office machines.Cost Saving Business Case - Discussion with Teachers to highlight their requirements and frustrations. Removal… Show more Responsibilities:Management of the Hardware and Software estate (including Asset Management and Documentation).Image deployment via Sysprep and configuration of a WDS server.Physical Server Upgrades, Server 2003-2008 hop upgrade.Ticket Management via my implementation of Spiceworks.Ownership of the Tender process, Business Case and building new Office machines.Cost Saving Business Case - Discussion with Teachers to highlight their requirements and frustrations. Removal of thin clients, recycling of current equipment to meet the minimal requirements of Windows 7.PowerShell scripts created to resolve keychain issues with OSX Server and Mac Mini's. Show less

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