Aaron Elliott Email and Phone Number
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With over four years of experience in business analysis, data analytics, and customer experience, I am a Business Solutions Analyst at Acis, one of Australia's largest business and investment structures platforms. My role is to identify, analyze, and implement new business processes and solutions to drive organizational success and customer satisfaction.I have extensive experience in configuring and administering systems like Salesforce, Power BI, and Microsoft cloud suite, as well as leading cross-functional teams and projects. I have successfully designed and implemented a CRM and business transformation strategy with Salesforce, which improved customer engagement, retention, and revenue. I have also created data sets and models with Power BI to provide insights and recommendations for business improvement. I am passionate about using technology and innovation to solve complex business problems and deliver value to clients.
Acis (Australia)
View- Website:
- acis.net.au
- Employees:
- 14
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Business Solutions AnalystAcis (Australia) Oct 2023 - PresentBrisbane, Queensland, AustraliaThe Business Solutions Analyst plays a pivotal role in identifying, analysing, and implementing new business processes and solutions to drive organisational success. This position requires extensive experience in producing outcomes related to business processes. Coupled with technical acumen in configuring and administering systems like Salesforce, Power Bi, and the Microsoft cloud suite including Azure AD.
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Technology Operations ManagerAcis (Australia) Dec 2020 - Oct 2023Brisbane, Queensland, AustraliaAcis is one of Australia’s largest business and investment structuresplatforms for the accounting, legal and wealth communities.We take on the administrative and legal burden of creating structures andrestructures, so our clients don’t have to. And we don’t leave our clients atrisk through a lack of legal oversight and guidance.The Acis platform brings together an expert team and the power of tech toensure the integrity of every structure.Responsibilities and projects• Designing and implementing a CRM / Business transformation strategy to Salesforce• Providing guidance and direction on business systems and product improvements• Defining technology project requirements, recommendations, and planning
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Support And Cx Systems Team LeaderGenie Solutions Sep 2019 - Aug 2020Brisbane, AustraliaResponsibilities:• Leading a team of 7 cross functional customer experience agents• Develop strategic resourcing requirements plan• Be actively engaged in process reviews for systems to ensure that systems are evolving in line with business requirements. • Provide operational support for implementation of new systems and processes. • Provide training and support for staff onboarding and implementation to new CX systems.• Identify a need and, where required, prepare business cases for any new CX department resource requirements. • Create data sets from multiple CX applications for use in BI tools.• Merge data sets and connect to live data via API to model data in Power BI.• Collaborate with other stakeholders across the broader company on dashboard requirements.• Create department and company dashboards and reports within Power BI. -
Customer Support Team LeadGenie Solutions Feb 2018 - Sep 2019Brisbane, AustraliaResponsibilities:• Evolved the Gentu customer support vision to create engaged customers.• Deployed strategies to achieve vision through the creation of omni-channel support.• Measured and monitored customer satisfaction.• Process Development: developed service procedures, policies and standards for customer support and supported escalation between the development and support teams.• Developed the current Zendesk implementation, analysed statistics and compiled accurate reports.• Developed a knowledge base content strategy.• Recruited, mentored and developed team members. • Developed a culture of collaboration.• Managed and collaborated in key technology project initiatives.
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Customer Service ManagerNeto E-Commerce Solutions Oct 2016 - Jan 2018Brisbane, AustraliaResponsibilities:• Managed customer service department• Drove customer success outcomes.• Optimised customer lifecycles.• Measured effectiveness of customer success.• Enhanced effectiveness and efficiency through technology.• Inspired a customer centric culture across the company.• Identified areas for improvement and customer experience within the Neto platform. -
Customer Success Team LeadNeto Ecommerce May 2016 - Oct 2016Brisbane, AustraliaResponsibilities:• Managed the team customer base.• Analysed customer performance, revenue, activity and achievements.• Worked towards ensuring the team CSAT is aligned to KPI’s. • Quantify customer-facing issues through data analysis to seek improvements that drove contact reduction and increase efficiency. • Provided routine and strategic performance feedback and took appropriate action to drive improvement. • Ensured all customer information was maintained and recorded in the relevant CRM system.• Provided customer support and escalations for Neto eCommerce SaaS application and 3rd party integrations.
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2Nd Level Customer Support Team LeaderNeto Ecommerce Feb 2016 - May 2016Brisbane, Australia
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Application Support Team LeaderFlight Centre May 2015 - Aug 2015BrisbaneResponsibilities:• Managed a team of 2nd level application specialists.• Developed, managed and mentored staff.• Maintained various levels of application systems.• Attended meetings with key business stakeholders.• Established and innovated new support models.• Liaised with other departments and SDM’s. -
Service Centre Team LeaderFlight Centre Jul 2014 - Apr 2015BrisbaneResponsibilities:• Managed a team of IT service centre consultants.• Provided next level escalation.• Established internal and external business relationships.• Prioritised workload in line with SLA’s.• Reviewed and rostered staff.• Used trending data from reports for forecasting and KPI’s.• Conducted monthly individual meetings with staff.• Prepared and delivered quarterly business plan meetings.• Reviewed all spending in line with budgets.
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Senior TechnicianFlight Centre Apr 2013 - Jul 2014Brisbane, AustraliaSwapping out equipmentLiaising with Vendors for stockFault/break/fixSource and provide evaluation hardware and software.Patching comms roomsImaging pcs/serversAdministering HEAT and AWAreCoordinating new store openings/relocationsBeing On-Call for hardware issuesVisiting shops from time to timeAttending tradeshowsDocumentation/administration of processes & solutionsIT Training and exceptional customer service
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Field ServicesCsc Jan 2013 - Apr 2013Brisbane, Australia -
Services & Support ManagerIvolve Industrial Technology Jun 2012 - Nov 2012Brisbane, Australia -
Field Services Team LeaderCsc Aug 2010 - Aug 2012Emerald, Qld, Australia
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Lead Field Services TechnicianCsc Mar 2007 - Jul 2010Port Hedland, Wa, Australia
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Field Services TechnicianCsc Nov 2005 - Mar 2007
Aaron Elliott Skills
Aaron Elliott Education Details
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Brisbane Boys College -
Glenmore Primary School
Frequently Asked Questions about Aaron Elliott
What company does Aaron Elliott work for?
Aaron Elliott works for Acis (Australia)
What is Aaron Elliott's role at the current company?
Aaron Elliott's current role is Business Solutions Analyst @ Acis | Business Process Improvement.
What is Aaron Elliott's email address?
Aaron Elliott's email address is aa****@****.net.au
What is Aaron Elliott's direct phone number?
Aaron Elliott's direct phone number is +614379*****
What schools did Aaron Elliott attend?
Aaron Elliott attended Brisbane Boys College, Glenmore Primary School.
What are some of Aaron Elliott's interests?
Aaron Elliott has interest in New Technologies, Mining, Rugby League, Travel, Movies.
What skills is Aaron Elliott known for?
Aaron Elliott has skills like Itil, Service Delivery, Active Directory, Windows Server, Team Leadership, Troubleshooting, It Service Management, Management, Information Technology, Networking, Mining, Project Management.
Who are Aaron Elliott's colleagues?
Aaron Elliott's colleagues are Mick Nielsen, Emily Pritchard, Helgard De Lange, Marcus Raward, Christian Sacayan, Michael L., Kedar Pednekar.
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Aaron Elliott
Greater Melbourne Area2tpg.com.au, hwl.com.au2 +612933XXXXX
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Aaron Elliott
Experienced Facility Services Professional, Specialising In Building Management And OperationsColebee, Nsw
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