Aaron Elliott Email & Phone Number

Brisbane, Queensland, Australia

The Business Solutions Analyst plays a pivotal role in identifying, analysing, and implementing new business processes and solutions to drive organisational success. This position requires extensive experience in producing outcomes related to business processes. Coupled with technical acumen in configuring and administering systems like Salesforce, Power Bi, and the Microsoft cloud suite including Azure AD.

Brisbane, Queensland, Australia

Acis is one of Australia’s largest business and investment structuresplatforms for the accounting, legal and wealth communities.We take on the administrative and legal burden of creating structures andrestructures, so our clients don’t have to. And we don’t leave our clients atrisk through a lack of legal oversight and guidance.The Acis platform brings together an expert team and the power of tech toensure the integrity of every structure.Responsibilities and projects• Designing and implementing a CRM / Business transformation strategy to Salesforce• Providing guidance and direction on business systems and product improvements• Defining technology project requirements, recommendations, and planning

Brisbane, Australia

Responsibilities:• Leading a team of 7 cross functional customer experience agents• Develop strategic resourcing requirements plan• Be actively engaged in process reviews for systems to ensure that systems are evolving in line with business requirements. • Provide operational support for implementation of new systems and processes. • Provide training and support for staff onboarding and implementation to new CX systems.• Identify a need and, where required, prepare business cases for any new CX department resource requirements. • Create data sets from multiple CX applications for use in BI tools.• Merge data sets and connect to live data via API to model data in Power BI.• Collaborate with other stakeholders across the broader company on dashboard requirements.• Create department and company dashboards and reports within Power BI.

Brisbane, Australia

Responsibilities:• Evolved the Gentu customer support vision to create engaged customers.• Deployed strategies to achieve vision through the creation of omni-channel support.• Measured and monitored customer satisfaction.• Process Development: developed service procedures, policies and standards for customer support and supported escalation between the development and support teams.• Developed the current Zendesk implementation, analysed statistics and compiled accurate reports.• Developed a knowledge base content strategy.• Recruited, mentored and developed team members. • Developed a culture of collaboration.• Managed and collaborated in key technology project initiatives.

Brisbane, Australia

Responsibilities:• Managed customer service department• Drove customer success outcomes.• Optimised customer lifecycles.• Measured effectiveness of customer success.• Enhanced effectiveness and efficiency through technology.• Inspired a customer centric culture across the company.• Identified areas for improvement and customer experience within the Neto platform.

Brisbane, Australia

Responsibilities:• Managed the team customer base.• Analysed customer performance, revenue, activity and achievements.• Worked towards ensuring the team CSAT is aligned to KPI’s. • Quantify customer-facing issues through data analysis to seek improvements that drove contact reduction and increase efficiency. • Provided routine and strategic performance feedback and took appropriate action to drive improvement. • Ensured all customer information was maintained and recorded in the relevant CRM system.• Provided customer support and escalations for Neto eCommerce SaaS application and 3rd party integrations.

Brisbane, Australia

Brisbane

Responsibilities:• Managed a team of 2nd level application specialists.• Developed, managed and mentored staff.• Maintained various levels of application systems.• Attended meetings with key business stakeholders.• Established and innovated new support models.• Liaised with other departments and SDM’s.

Brisbane

Responsibilities:• Managed a team of IT service centre consultants.• Provided next level escalation.• Established internal and external business relationships.• Prioritised workload in line with SLA’s.• Reviewed and rostered staff.• Used trending data from reports for forecasting and KPI’s.• Conducted monthly individual meetings with staff.• Prepared and delivered quarterly business plan meetings.• Reviewed all spending in line with budgets.

Brisbane, Australia

Swapping out equipmentLiaising with Vendors for stockFault/break/fixSource and provide evaluation hardware and software.Patching comms roomsImaging pcs/serversAdministering HEAT and AWAreCoordinating new store openings/relocationsBeing On-Call for hardware issuesVisiting shops from time to timeAttending tradeshowsDocumentation/administration of processes & solutionsIT Training and exceptional customer service

Brisbane, Australia

Brisbane, Australia

Emerald, Qld, Australia

Port Hedland, Wa, Australia

Education record

Education record