Elliott Johnson Email & Phone Number

Minneapolis, Mn, Us

New York, Ny, Us

Support operational success of staff (from entry to c-suite executives) and drive Real Estate agent retention and satisfaction through efficient and thorough technical diagnosis and resolution with team leading NPS. - Troubleshoot software issues and integrations with Windows, macOS, Android, iOS - Procure (Coupa) and deploy managed hardware nationally using Jamf and Datto MDM. - Develop, edit, and publish internal and customer facing Knowledge Base articles/documentation (Atlassian - Confluence). - In-person installation and maintenance of VOIP telephone (Dialpad), staff workstations, printers, AV equipment, cable management, and network hardware (Cisco Meraki). - SAAS tools used/supported/managed: Zendesk, Salesforce, Slack, Dialpad, Workday, Bettercloud, Google Admin, Coupa, Outlook, Cisco Meraki, PrinterLogic, Google Meet, Calendly, Atlassian - Confluence, Intercom, Facebook Workplace, OneLogin, CloudApp, TeamViewer, Canny

New York, Ny, Us

Cupertino, California, Us

Certified to troubleshoot and repair Apple computers and mobile devices. Meet with 10-20 customers daily to consult and seek resolution to technical issues. Continued mentorship role with team as a trainer helping to onboard new team members.

Cupertino, California, Us

Among the first to volunteer to support the AppleCare At-Home program during the COVID-19 response to Apple Retail store closures. Transitioned troubleshooting and customer service skills to a chat support environment maintaining top performance in timely support and customer satisfaction. Was nominated for, piloted, and helped launch an internal mentorship program. Delivered group and individual training sessions, accomplishing the goal of improved support and performance of fellow AppleCare At-Home peers.

Cupertino, California, Us

Resolved end-user software and hardware issues with Apple devices for 15-30 customers daily. Actively trained in ~12 new team members, serving as a mentor in efficient, high quality, customer service and troubleshooting. Cross-training in Genius Administrator role to manage back-end computer repair processes

Designed, created, and applied a new sales process and pipeline from the ground up. Facilitated company-wide transition to use of third-party vendor Hubspot CRM.

Frydlant Nad Ostravici, Cz

Provided leadership in the organization and implementation of three English camps. Coordinated and mediated cross-cultural communication between Polish and American teams. Instructed Advanced English classes to high school Polish natives and finally, Utilized skills of communication with supervisors and peers to accomplish team goals in an under-resourced environment.