Elliott Deleon Email & Phone Number

Remote

Assisting Small Business and Residential customers to isolate, diagnose and troubleshoot problems. Support for all busines VOIP services offered by company along with Ring Central. Diagnose system issues proactively, reducing downtime for users. Constantly attaining and surpassing key performance indicators on a regular basis. Answering customer’s questions regarding all technical aspects of their services.

Irving, Texas, United States

Worked through a backlog of over 5,000 tickets waiting for field tech due to the switch from Verizon to isolate and correct network issues to help company resources and avoid unnecessary tech visits. Performed network configurations on optical network terminals using advanced management systems to isolate and correct any network issues. Updated and upgraded network components as needed.

Irving, Tx

Process and analyze customer requests and provide troubleshooting and inquiry answers. Collaborate with internal contacts and/or partners to resolve problems. Collect and analyze customer data, determine solutions, and inform customers of any changes or actions taken. Supported customers throughout incident response, management, and resolution to deliver expert assistance for technical needs.Constantly attaining and surpassing key performance indicators on a regular basis.

Dallas, Tx

• Director of Worship Production Team that ran all technical aspects of weekly service and events• Recruited, trained and managed production team of church volunteers.• Patched software and installed new versions to eliminate security problems and protect data.• Configured hardware, devices, and software to set up workstations for employees.• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.• Provided IT support to non-technical internal users through desk side support services.• Suggested software and hardware modifications to reduce lag time and improve overall speed.• Maintained servers and systems to keep networks fully operational during peak periods.• Patiently walked individuals through basic troubleshooting tasks.• Removed malware, ransomware and other threats from laptops and desktop systems.• Performed server backups and changed and replaced backup tapes daily.• Analyzed issues to identify troubleshooting methods needed for quick remediation.