Michael Elliott Nelson
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Michael Elliott Nelson Email & Phone Number

Sr. Customer Experience Manager at Bennie
Location: San Antonio, Texas, United States 12 work roles 1 school
1 work email found @gusto.com LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email m****@gusto.com
LinkedIn Profile matched
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Current company
Bennie
Role
Sr. Customer Experience Manager
Location
San Antonio, Texas, United States
Company size
178 employees

Who is Michael Elliott Nelson? Overview

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Quick answer

Michael Elliott Nelson is listed as Sr. Customer Experience Manager at Bennie, a company with 178 employees, based in San Antonio, Texas, United States. AeroLeads shows a work email signal at gusto.com and a matched LinkedIn profile for Michael Elliott Nelson.

Michael Elliott Nelson previously worked as Senior Advising Specialist at Gusto and Special Project Manager | Gusto | Denver, CO at Gusto. Michael Elliott Nelson holds Bachelor'S Of Business Adminstration, Marketing from The University Of Texas At San Antonio.

Company email context

Email format at Bennie

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{first_initial}{last}@gusto.com
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AeroLeads found 1 current-domain work email signal for Michael Elliott Nelson. Compare company email patterns before reaching out.

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Profile bio

About Michael Elliott Nelson

Seasoned Special Project Manager with a proven record of driving significant CRM systemimprovements, leading large customer support teams, and managing high-stakes projectsduring crises. Currently focused on optimizing client relationship management and enhancingteam performance. Career highlights include a 40% reduction in response time at Gusto,leading a team through a 15-fold increase in call rates, and pioneering process improvementsthat significantly cut departmental rework. Recognized for excellence in service delivery andefficiency enhancement.

Listed skills include Leadership, Microsoft Office, Public Speaking, Microsoft Word, and 17 others.

Current workplace

Michael Elliott Nelson's current company

Company context helps verify the profile and gives searchers a useful next step.

Bennie
Bennie
Sr. Customer Experience Manager
San Antonio, TX, US
Website
bennie.com
Employees
178
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Company profile
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12 roles · 9 years

Michael Elliott Nelson work experience

A career timeline built from the work history available for this profile.

Sr. Customer Experience Manager

Bennie

San Antonio, TX, US

Senior Advising Specialist

Gusto

San Antonio, TX, US

Special Project Manager | Gusto | Denver, Co

Current
Gusto

San Francisco, California, US

Trained over 60 new hires, developing and updating 100+ training materials andworkflows, ensuring seamless onboarding and consistent quality.Led JIRA Process Overhaul Project, achieving an 18% reduction in false positives and a6% increase in overall processing volume.Planned and led the New Termination Plan of Action Initiative, improving processefficiency.

2021 - Present ~5 yrs 4 mos

Benefits Advisor/Account Manager | Gusto | Denver, Co

Gusto

San Francisco, California, US

Provided expert consultation to 50-70+ companies monthly as a licensed health and lifeinsurance broker.Generated over $1.6 million in annual health insurance commissions within six months.Managed client accounts, ensuring high satisfaction and retention rates.Collaborated with internal teams to address client needs and streamline services.Developed.

2019 - 2021 ~2 yrs

Temporary Customer Support Manager | Gusto | Denver, Co

Gusto

San Francisco, California, US

Led a team of 60 during a surge in demand due to COVID-19, maintaining high servicequality.Developed and rolled out specialized training modules in payroll and benefits.Acted as key liaison for escalated customer complaints, facilitating quicker resolutions.Monitored team engagement and morale, implementing initiatives to reduce turnoverand enhance job.

2020 - 2020

Special Project Leader: Benefits &Amp; Payroll | Gusto | Denver, Co

Gusto

San Francisco, California, US

Led an efficiency initiative reducing internal call transfers by 30%, saving 10 minutes percall across hundreds of thousands of calls per year.Collaborated with cross-functional teams to recommend process improvements,impacting approximately 20,000 customers.Assisted SMEs in payroll, benefits, and compliance, receiving multiple recognitions.

2017 - 2019 ~2 yrs

Account Executive

Frontsteps

Denver, CO, US

Managed relationships with over 1,000 clients while overseeing the entire sales life cycle.Accurately maintained all client records in Salesforce, ensuring seamless information flow.Increased client retention rates by consistently following up and addressing issues proactively

Jul 2017 - Dec 2017

Customer Relations/Rapid Rewards Executive Office

Southwest Airlines

Dallas, TX, US

Conducted training and mentorship programs for new hires with a focus on conflict resolution skills.Volunteered to tackle team backlog, effectively utilizing multiple CRM systems to expedite customer service.Implemented customer feedback into operational adjustments, resulting in improved customer satisfaction scores.

Jan 2016 - May 2017

Outdoor Assistant

Utsa Campus Recreation

San Antonio, Texas, US

  • Advise and rent out camping and outdoor equipment
  • Manage rock wall activities and lead safe operations
  • Lead/sell extended field trips for various group activities (6-12 people)
May 2014 - Dec 2015

Race Day Coordinator

Carerra Races
  • Captain of 10-30 volunteers
  • Implement/supervise/oversee the Race Day setup
  • Grass roots marketing
Oct 2013 - Dec 2015

Customer Service Associate

Rockeys Moving And Storage
  • Assembled shipping crates
  • Helped families pack up household goods for relocation or storage
May 2013 - Jul 2013

Cashier

Heb

San Antonio, TX, US

  • Calmly maintained accuracy/efficiency throughout the check out process
  • Ensured customer satisfaction in a fast-paced environment, and restocked shelves as needed
Oct 2010 - May 2013
Team & coworkers

Colleagues at Bennie

Other employees you can reach at bennie.com. View company contacts for 178 employees →

TK Thomas Kerr Thomas Kerr Colleague at Bennie Chattanooga, Tennessee, United States, United States View → CW Cassey Wisdom Cassey Wisdom Colleague at Bennie Greater Houston, United States View → PO Posie Owens Posie Owens Colleague at Bennie Houston, Texas, United States, United States View → KS Keely Sweet Keely Sweet Colleague at Bennie Austin, Texas, United States, United States View → GH Gavin Hutchison Gavin Hutchison Colleague at Bennie Evergreen, Colorado, United States, United States View → SO Sean O'Kelley Sean O'Kelley Colleague at Bennie Clarkston, Georgia, United States, United States View → LD Lauren Dolance Lauren Dolance Colleague at Bennie Cleveland, Ohio, United States, United States View → AS Andrew S. Andrew S. Colleague at Bennie Columbus, Ohio, United States, United States View → RF Rose Frye Rose Frye Colleague at Bennie United States, United States View → MB Michael Brophy Michael Brophy Colleague at Bennie Wheeling, Illinois, United States, United States View →
1 education record

Michael Elliott Nelson education

  • The University Of Texas At San Antonio
    The University Of Texas At San Antonio
    Marketing
FAQ

Frequently asked questions about Michael Elliott Nelson

Quick answers generated from the profile data available on this page.

What company does Michael Elliott Nelson work for?

Michael Elliott Nelson works for Bennie.

What is Michael Elliott Nelson's role at Bennie?

Michael Elliott Nelson is listed as Sr. Customer Experience Manager at Bennie.

What is Michael Elliott Nelson's email address?

AeroLeads has found 1 work email signal at @gusto.com for Michael Elliott Nelson at Bennie.

Where is Michael Elliott Nelson based?

Michael Elliott Nelson is based in San Antonio, Texas, United States while working with Bennie.

What companies has Michael Elliott Nelson worked for?

Michael Elliott Nelson has worked for Bennie, Gusto, Frontsteps, Southwest Airlines, and Utsa Campus Recreation.

Who are Michael Elliott Nelson's colleagues at Bennie?

Michael Elliott Nelson's colleagues at Bennie include Thomas Kerr, Cassey Wisdom, Posie Owens, Keely Sweet, and Gavin Hutchison.

How can I contact Michael Elliott Nelson?

You can use AeroLeads to view verified contact signals for Michael Elliott Nelson at Bennie, including work email, phone, and LinkedIn data when available.

What schools did Michael Elliott Nelson attend?

Michael Elliott Nelson holds Bachelor'S Of Business Adminstration, Marketing from The University Of Texas At San Antonio.

What skills is Michael Elliott Nelson known for?

Michael Elliott Nelson is listed with skills including Leadership, Microsoft Office, Public Speaking, Microsoft Word, Social Media, Customer Service, Outdoor Adventures, and Management.

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