Technical Support Engineer, Pro Audio Division
Current- Work with a team of audio engineers, customer care professionals, service technicians, and support staff to troubleshoot, diagnose, and repair a wide variety of audio products manufactured by QSC.
- Consistently collaborate with a diverse group of teams including: Software, Hardware, Networking, Product Development, Marketing, Quality Assurance, Customer Care, Sales, and the Executive Team.
- Responsible for utilizing software tools such as Salesforce, Agile, Confluence, and Jira for the collection and maintenance of case, client, and product data– and for presenting relevant data to appropriate teams in.