Ellis Collado Email & Phone Number

Bayonne, Nj, Us

New Jersey, United States

The Relationship Coordinator Inbound solicits and provides information via telephonic efforts in support of Healthfirst's Medicare Advantage Plan (MAP) and Senior Health Partners' (SHP) Managed Long-Term Care Plan (MLTCP)•This position ensures that referral sources, prospective enrollees and/or significant others are courteously, appropriately and effectively processed through communication and follow-up with all relevant parties•Understands how Healthfirst's goals relate to sales performance and meet established quotas•Ability to clearly articulate each product line to prospective clients is criticalAbility to multitask and remain focused in an environment with distractionsReceives and screens all incoming SHP calls and handles Maximus ""warm transfer calls" "Enters all referrals into pre-enrollment database systemTransfers all incoming calls to appropriate staff, unit or departmentAssist callers requesting enrollment application status information by transferring to appropriate staff as neededDocuments all client calls and outcomes in pre-enrollment database systemAchieves daily, weekly and monthly goals for outbound telemarketing calls and booking appointmentsCalls prospective Healthfirst Complete Care clients according to Centers for Medicare & Medicaid Services (CMS) approved scripts within 24 hoursSchedules all field appointments for SHP Enrollment Specialists and Intake Nurses in Electronic Medical Records database (EMR Documents all special instructions in EMR schedule notesDocuments all client replies in EMR 1st-5th Contact milestonesSchedules field appointments for Healthfirst Complete Care Specialist and Intake Nurses in EMR within 48 hours' referral receipt while maximizing joint visits (Specialist + Nurse)Contribute creative solutions and ownership of daily assignments for seamless communication and systematic completion of routine and special projects

Brooklyn, New York, United States

Follow-up with candidates by phone to assess their employment status and advise them on their job searchReview resumes and identifies current job openings that match candidates' skills and interests.Input data into database and generate reports on job placement and retention resultsDevise strategic contact methods to maintain client relationships with the program.Keep informed of transitional benefit information for clients enrolled in the program.Provide client support by email communication, phones screenings, and follow-up while maintaining sensitivity to client's employment needs.Responsible for entry, updates, and integrity of client information in the client tracking system (SalesForce).Meet with clients one on one for post-employment coaching sessions.Connect clients to appropriate and available resources for assistance with employment barriers or situations that may prevent them from maintaining employment.Leverage resources, share information and connect with all departments to assist clients with a new job as needed.Review milestone documents to ensure all documents adhere to HRA policy.Reviews employer emails/fax for employment milestone confirmation.Schedule clients for post-employment

Brooklyn, New York, United States

• Report directly to and assist the Operations Manager and Timekeeping Manager of a high-volume TANF-funded workforce development program• Expedite quality assurance of data handling, staff training, and customer service issues for both Timekeeping and Operations departments• Manage required documentation and verify the accuracy of all data before entering it into Funder database; locate and correct errors, or report them to supervisors for investigation; scan and upload documents to track essential client information and services provided; protect the confidentiality of all data• Respond to client inquiries by outlining processes and explaining appropriate procedures• Train all new department staff, and serve as Center Guide to visitors, staff and company Leadership

Brooklyn, New York, United States

• Operated telephone switchboard to answer, screen, or forward calls, providing information, taking accurate messages, and scheduling appointments, as appropriate• Greeted staff and clients entering office, determined the purpose of their visit, and directed them to specific staff or office locations• Scheduled appointments and maintained and updated calendars using Outlook or Google Sheets• Listened to and resolved complaints from clients, documenting pertinent information in case notes• Maintained extensive physical and electronic records; created and submitted daily and weekly reports• Received packages, mail and deliveries at the front desk and distributed to staff daily

New York, Newyork

• Opened the Conference Center daily, ensured all rooms were organized and fully supplied; provided or arranged for any Audio/Video tools needed for meetings or conferences• Greeted guests and directed or escorted them to their meeting rooms; greeted CEO guests offering them complimentary beverages• Submitted catering orders, sent out delivery rules and procedures, provided all fee and charge sheets• Booked conference rooms, accepted or sent inbound/outbound mail or packages, answered phones and emails, copied and filed documents, etc.

New York City

• Updated call log by listening to voicemails; retrieved emails and entered information into database while adhering to Funder timeframes and program guidelines• Verified information received via fax, email, and in-person, across three database systems; evaluated documentation for validity; conferred with management about discrepancies, as appropriate; generated and interpreted timekeeping reports for management review• Provided Metrocards for clients, obtaining proper signatures and client information to record transactions; maintained confidentiality of client information and consistent and accurate data entry

Manhattan, New York

Validate documentations and enter co-relating data into DTS and Salesforce• Provide coverage for receptionist duties include greet candidates, answer inquires and direct candidates to their next steps• Distribute Metro Cards to candidates who are eligible• Create reports for all metro cards distributed from various program locations• Responsible for keeping track of all metro cards within the facility• Track daily customers’ attendance using required database• Assuring the roster is closed before essential deadline• Distribute clothing referrals to customers’ in need of business attire• Post FTR’s into DTS for candidates who do not report to their initial appointments• Post FTC’s (PSC forms) into DTS for candidates who do not comply with program guidelines• Screen and transfer all calls to appropriate staff members• Complete discretionary forms for candidates’ who provide valid reasons based on their absence

• Explained regulations, policies and procedures to new account holders to ensure the underrating; responded promptly to all customer issues and complaints• Entered classified information into proprietary database; issued documentation or identification to customers as needed, filed documents for customer bank records• Collected deposits, payments, and fees to be applied to customer accounts; prepared cash for deposits or disbursements; checked amount details and fraud markers for transaction papers (checks, money orders)• Completed highly accurate, high-volume money counts, both manually and using money counting machines

Brooklyn, New York

• Communicated with patients to collect information about prescriptions and medical conditions or to arrange consultations with pharmacists; established and maintained current information in customer profiles• Processed credit and cash payments using pharmacy POS system• Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations, and ordering products• Opened and closed the pharmacy on a regular basis following all security procedures