Ellis Lopez Email & Phone Number

Palisades Park, Nj, Us

Parsippany, New Jersey, United States

Providing Technical Support to a multitude of car wash locations nationwide-Performed various remote Troubleshooting steps and fixes with our proprietary software and hardware terminals -Assisted customers in remote installations of sites by conducting IP configuration for all hardware on-site and installing necessary software for each terminal -Executed various SQL queries to fully navigate various databases to gather or change information-Collaborated with other technicians and supervisors on various projects that ranged from Data Collection to database backups -Aided in escalating various software bugs and hardware issues to the proper team/department by gathering mass information as well as assigning various issues to other technicians

Secaucus, New Jersey, United States

Conduct system test, setup in test, updates, and verification.• Execution of system test scripts and processes. Perform system failure analysis and repair.• Troubleshooting of system errors and identifying error codes for corrective actions.• Execution of system hardware repairs per proper procedures.• Manage issues impacting systems in test and communicate to Peer technicians, Team Lead andSupervisors.• Work with extended team to identify and execute process improvements, and Issue Resolutions.

Fort Lee, New Jersey, United States

• Collaborated with customers and asked questions to assess needs and budgets.• Furnished customers with exemplary service, helping build lasting, lucrative partnerships.• Recommended electronic devices, virus protections, and extended warrantees, and explained features and costs to help customers make educated buying decisions.