Ellis Roach Email & Phone Number

Chapel Hill, Nc, Us

Raleigh, North Carolina, United States

North Carolina, United States

• Building relationships with the doctors and staff at the upcoming affiliate locations and addressing questions and concerns that the team may have about the partnership• Leading M&A due diligence visits to determine material impacts to closing a deal in areas of equipment, technology, compliance, and operational processes and procedures• Onboarding newly affiliated Advanced Dental Implant Center team members on to company HR platforms• Training new team members on the updated… Show more • Building relationships with the doctors and staff at the upcoming affiliate locations and addressing questions and concerns that the team may have about the partnership• Leading M&A due diligence visits to determine material impacts to closing a deal in areas of equipment, technology, compliance, and operational processes and procedures• Onboarding newly affiliated Advanced Dental Implant Center team members on to company HR platforms• Training new team members on the updated systems and processes, such as Concur, payroll, supply ordering, and vendor payment• Providing operational leadership and support throughout the integration period• Upskilling office management on team member coaching and accountability• Partnering with key stakeholders in Operations, Marketing, IT, Compliance, Finance, Procurement, Facilities, and Legal to ensure a streamlined transition for the new Advanced Dental Implant Center locations• Designing and implementing a process for tracking integration tasks across all departments and following up with department heads for timely execution• Hosting weekly all-hands call to provide an update for senior leadership on integration progress and next steps and due diligence findings • Managing an Integration calendar for long term action items that need to be addressed post deal closing• Working with the deal team on calls and site visits to speak to the benefits of partnership to potential affiliates• Working directly with IT team to provide support to practices while onsiteSupporting multiple dental practices across multiple states both remotely and with on-site visits Show less

North Carolina, United States

• Accountable for overseeing day-to-day operations for 14 retail pharmacy locations, including leading a team of store and pharmacy managers to drive company initiatives while providing a differentiated level of service to customers and patients• Planning and executing key company strategies and holding a team accountable to do the same • Hiring and retaining store managers and pharmacist for my district and supporting store managers with staffing and retention for individual… Show more • Accountable for overseeing day-to-day operations for 14 retail pharmacy locations, including leading a team of store and pharmacy managers to drive company initiatives while providing a differentiated level of service to customers and patients• Planning and executing key company strategies and holding a team accountable to do the same • Hiring and retaining store managers and pharmacist for my district and supporting store managers with staffing and retention for individual locations• Upskilling my team, peers, and supervisors on new systems and processes• Coaching and developing leadership and management skills in others to be able to build high performing teams• Providing direct, honest, and consistent feedback at all levels of the organization• Identifying, developing, and sharing new and better ways of working to improve operational efficiencies and performance. • Conducting asset protection and employee relations investigations• Resolving high profile customer/patient concerns Show less

North Carolina

Supporting the closure process for over 150 Rite-Aid and Fred's locations across NC, SC, and MS as part of the Footprint Optimization project.Managing pharmacy inventory teams to ensure an efficient inventory transfer process.Partnering with District Managers and Director of Pharmacy Retail Ops to identify, schedule, and coordinate pharmacy support teams, to maximize the positive impact on the patient experience.Hosting weekly conference calls to solicit feedback for… Show more Supporting the closure process for over 150 Rite-Aid and Fred's locations across NC, SC, and MS as part of the Footprint Optimization project.Managing pharmacy inventory teams to ensure an efficient inventory transfer process.Partnering with District Managers and Director of Pharmacy Retail Ops to identify, schedule, and coordinate pharmacy support teams, to maximize the positive impact on the patient experience.Hosting weekly conference calls to solicit feedback for process improvement and to communicate information and best practices to ensure a seamless integration process for all patients and team members.Providing feedback across several levels of the organization, including upwards, to improve operational efficiency throughout the footprint optimization process.Extensive travel throughout the region, and outside the region, to visit store locations and provide coaching in the field around footprint optimization best practices. Managing teams, collecting feedback, and helping resolve problems remotely.Working with field leadership to clarify responsibilities and accountabilities at all levels.Supporting NY store locations to help ensure a successful conversion/re-branding process. Facilitating communication between stores and the support center to achieve positive outcomes for team member, patient, and customer concerns. Coaching store managers, pharmacy managers, and district managers to drive playbook execution in the field. Show less

Directly supervising and performance managing all members of leadership in the store.Providing and collecting feedback to and from the store team around day to day business initiatives to improve execution. Working with the store team to drive team member engagement.Ensuring the entire store delivers on the highest service standards by monitoring both behaviors and metrics to identify new ways of working and thinking to achieve our goals.Building community… Show more Directly supervising and performance managing all members of leadership in the store.Providing and collecting feedback to and from the store team around day to day business initiatives to improve execution. Working with the store team to drive team member engagement.Ensuring the entire store delivers on the highest service standards by monitoring both behaviors and metrics to identify new ways of working and thinking to achieve our goals.Building community relationships and organizing senior events.Owning operational performance for my store location to achieve all company goals around payroll management, Team member engagement and retention, front and pharmacy sales improvement, and customer satisfaction. Show less

North Carolina

Supporting the conversion process for transitioning 27 Kerr Drug locations to the Walgreens brand.Supervising 3rd party team leads to ensure effective merchandising strategies.Building out merchandising plans for Kerr Drug conversion locations to prepare for grand opening.Coordinate between project coordinators, construction crews, and Kerr Drug store teams to facilitate an efficient and safe conversion process for team members and customers. Providing coaching… Show more Supporting the conversion process for transitioning 27 Kerr Drug locations to the Walgreens brand.Supervising 3rd party team leads to ensure effective merchandising strategies.Building out merchandising plans for Kerr Drug conversion locations to prepare for grand opening.Coordinate between project coordinators, construction crews, and Kerr Drug store teams to facilitate an efficient and safe conversion process for team members and customers. Providing coaching and support to Kerr Drug store managers on Walgreens systems and procedures. Show less

Henderson, North Carolina

Resolving customer complaints/concerns.Modeling customer service best practicesProviding coaching and feedback to team members to improve job performance.Supervise and provide support to team around the inventory management process.Ensure store is clean, presentable, and safe for all team members and customers.Directly responsible for performance managing store team members.

Raleigh, North Carolina

Raleigh, North Carolina