Start-up and integrate ATCO Quality Operations (ESEP) at GM Factory Zero

Quality Inspection Team Lead (GM Romulus), 1st Shift Supervisor, Site Co-Lead

Project Management (International/Domestic), Process Management and Improvement, Quality Management

• Project management and PMO for customer and internal projects • Project team leader for customer projects• Process management, Process improvement, Process capture/modeling (ARIS, Visio)• Quality management (Six Sigma, ISO, ITIL)(* Daimler AG/Stuttgart, Telexiom AG/Cologne)

• Project management and PMO for customer projects• Project team leader for customer projects• Process management, Process improvement, Process capture/modeling• Quality management (Six Sigma, ISO, ITIL)(* VW TE R&D Pre-Series Center/Wolfsburg, Vodafone Group/Duesseldorf)

• Served as responsible key contact for Continuous Improvement (CI) within business focus areas (Servicedesk, Customer Support Group, Managed Services Factory)• Established and conducted qualification of CI Pipeline, and the identification of optimization potential• Successfully initiated projects, including definition of Time, Budget and Quality Parameters for the CI initiative• Created Project Charter and Staffing for “Full Scale“ and “Quick“ initiatives with key stakeholders• Performed the duties of CI Consultant and Project Leader for “Full Scale“ Continuous Improvement initiatives• Coached, as well as trained, CI Moderators, Experts and cross-functional Project Teams• Defined and implemented new Standards for Continuous Improvement• Monitored and confirmed success of CI initiatives, introducing corrective action as required and regular status updates

• Led cross-functional project teams, focused on Time, Budget and Quality goals• Led strategic Service Enhancement Program and multiple projects, together with Cisco, including Systems Integration via SD.Bridge/SD.Cube (First Partner of 10,000 worldwide, virtual global team) and wing-to-wing process design and improvement according to ITIL• Applied Six Sigma methodology and tools for Quality, Improvement and Design projects• Designed and developed process-supporting tools, databases and prototypes• Established and institutionalized metrics for department and process management• Coached and Trained Project Management staff and teamsAdditional responsibilities and activities:• Technical Consulting - SolveDirect platform (SD.Cube and SD.Cockpit), Systems Integration• Coaching Business English / Management Coaching

• Led process improvement and digitization projects in IT service management, including dispatch efficiency and productivity measurement, reduction of avoidable revisits, key management metrics, and customer satisfaction improvement using Six Sigma• Functionally owned and managed productivity measurement in Field Engineering Services for IT service management in Germany

• Coordinated German service parts team and project in SAP rollouts to UK and France

• Led successful international sales and operations of leading transportation manufacturer with global customer base, including hiring, training and coaching of staff• Achieved significant increase in international sales through improved stability and reliability, despite multiple relocations and staffing changes• Held integral role in corporate cash management and weekly cash calls with senior executives as key cash generator• Restructured international logistics partnerships and negotiated competitive rates to reduce international logistics costs• Achieved successful clearing of significant outstanding overdue collections, ensured prompt collections and accurate forecasting as functional owner of accounts receivable credit & collections for international accounts

Coordination of purchasing activity for automotive production- between foreign suppliers for US auto manufacturing (Big 3), and- between US suppliers for production in ASC non-US facilities

Automotive (Chrysler, GM, Ford) and Non-automotive Accounts.