Lead, coordinate and resolve technical issues effecting any business or day to day deliverables. Coordinate activities with internal stakeholders and third party service providers for all issues, improvements or net new deployments.

Services Offered- Service Desk design, deployment and management based on components of the ITIL framework, client business model and industry experience that is tailored to any businesses current structure. - Infrastructure availability, capacity monitoring and incident event alerting solutions based on SNMP.

Enterprise support in a generalist role ranging from Service Desk / Desktop Support to Server and Application Administration.

Temporary to backfill for vacation coverage. 1st call resolution and escalation of Canlin staff issues. Helped with moves and summer student on boarding (workstation setups).

A hybrid role helping out with Service Desk operational requests while gathering requirements for the upcoming service management architecture and tool deployment. Currently designing, developing and configuring Service Now Express for the Veresen IT group. I am also the Change Manager at Veresen

Subject expert for implementing Change Control into the Information Technology infrastructure utilizing Frontrange's Heat Enterprise product. Relying on my diverse experience in all fields I am striving to ensure that we are evaluating risk, identifying dependencies through communication and making the process as automated as possible.Helping develop strategy on capacity through monitoring and forecast metrics for future infrastructure growth. Advanced Frontrange ITSM 7… Show more Subject expert for implementing Change Control into the Information Technology infrastructure utilizing Frontrange's Heat Enterprise product. Relying on my diverse experience in all fields I am striving to ensure that we are evaluating risk, identifying dependencies through communication and making the process as automated as possible.Helping develop strategy on capacity through monitoring and forecast metrics for future infrastructure growth. Advanced Frontrange ITSM 7 development and administration. Show less

I currently oversee 4 other User Service Analysts dealing with the day to day IT issues that come up in Canada's largest Oil and Gas Trust. I am also involved in putting in place the processes and procedures of the internal escalations with in the IT Department and the business groups when it comes to SOX compliance.Originally I was in the same position with Canetic Resources doing much of the same. Over the past year I have successfully merged the 2 helpdesk teams into one with minimal… Show more I currently oversee 4 other User Service Analysts dealing with the day to day IT issues that come up in Canada's largest Oil and Gas Trust. I am also involved in putting in place the processes and procedures of the internal escalations with in the IT Department and the business groups when it comes to SOX compliance.Originally I was in the same position with Canetic Resources doing much of the same. Over the past year I have successfully merged the 2 helpdesk teams into one with minimal impact to the user base. During this time I have brought on 2 additional User Service Analyst an coordinated their training to bring them up to speed in a very short time frame. I have also taken on the responsibility of setting up the temporary SNMP monitoring infrastructure that monitors the entire Penn West internal infrastructure including field sites and internal network appliances and servers.I also am involved in the streamlining of business processes by working with the other business units to ensure that we all follow the same work flow for administrative tasks (EX.new hires, domain security requests, etc). Together utilizing the Heat Ticketing system from Front Range we are able to automate most tasks and create boundaries for acceptable end results for our day to day tasks. Show less

Dealt with the day to day issues for users trouble shooting all aspects of an Oil and Gas Energy company.

Acting as the escalation point to the Shaw Operations Center for all national issues related to the Shaw High Speed, Lite Speed, and Business Internet services offered by Shaw Communications my group responsible for the initial diagnoses and confirmation for technical and customer issues related to the services. Contacting customers directly for quick resolution, my group is a dynamic, versatile entity that was not afraid to take on any task assigned. My main duties included, but are not… Show more Acting as the escalation point to the Shaw Operations Center for all national issues related to the Shaw High Speed, Lite Speed, and Business Internet services offered by Shaw Communications my group responsible for the initial diagnoses and confirmation for technical and customer issues related to the services. Contacting customers directly for quick resolution, my group is a dynamic, versatile entity that was not afraid to take on any task assigned. My main duties included, but are not limited to the following:• Customer Service• Telephone Support• Floor Supervisor• Software Evaluation• Technical Writing• Advanced Network Diagnostics• Radio Frequency (RF) Diagnostics• CGI, ASP, HTML Troubleshooting• SMTP, POP3,DNS, DHCP and Domain Troubleshooting• Advanced Network, Desktop OS Troubleshooting• Employee Coaching and Evaluation Show less