Ellis Covington Email & Phone Number

Stone, Gb

Stafford

Stoke-On-Trent, United Kingdom

Expertly handling communications duties within a rapidly growing startup. Setting up contact lines with both our partners as well as the end customers who buy their products. The most satisfying part of my job is helping people with their passion and their brands. We help them brands to their requirements. We empower them to take control in a way that no other company does. We help to grow businesses using our expertise. Finally we do all of this so that people can fulfill their dreams. As part of a skilled team, I lend my talents to the following areas:- Expert communication skills. Over any channel and with both B2B and B2C. After being in service roles for almost 20 years I can ensure that any problem is fixed in the most professional way possible.- Content marketing. Creating stories from the people and experiences of Tshirtify that both educate and inform. Using these stories to build a community of like-minded people.

United Kingdom

Engaging everything and everyone.

New Role!!!

Stoke-On-Trent, United Kingdom

Responsible for running, developing and championing the online community for Vodafone UK. Primarily centered around the online forum community but also working on Twitter, Facebook and the other social channels.Ensure that the forum is consistently up to date with relevant information from the company and as well as a place for interaction with the community. Create and enforce house rules across the social channels to keep communication on the level desired by the companyWork with internal departments on insights and information gleaned from the forum. Operate as a go between to get the best results from our channels for the rest of the business. “Red Flag” issues of note to get a quick business response where requiredAnalyse and track trends in online community. Use reports from monitoring agencies to create reports and predictions for company.Act as a head for the group of community experts (superusers) that work in the forum. Create a plan to Nurture, Champion and Reward them to keep them actively engaged. Design reward programmes, site visits and other activities to ensure their continued supportLiaise with outside agencies to ensure the success of campaigns. Roll out new ways of engaging with users via our channels.Worked with the various areas of the business to ensure that social media was used to the best effect across the brand.Key Achievements Grew the superuser base by around 33% since starting. Set up a dedicated plan for them with regular contact sessions and full day events.Rolled out a number of engagement activities across the forum including badges and rankings to keep users engaged. Expanded knowledge and awareness of social channels within the business and helped to ensure the company got the most out of the team.

Responsible for setting up team to engage customers (current and potential) via variety of Social Media sites.Manage team to ensure quality, consistency and training are all upheld. Also to manage other aspects of the team in line with company policies (such as absence, conduct and others).Analyse and track trends in online community. Use reports from monitoring agencies to create reports and predictions for company."Red Flag" issues to relevant departments and people to ensure plans are created to resolve impact. Work with marketing to create stylised and targeted campaigns across numerous sites and utilising various methods.Where applicable liaise with outside agencies for campaigns.Review emerging technologies, sites and trends to keep company up to date and maintain edge with competitionKey AchievementsCreated a Social Media from scratch for one of the largest multi-channel retailers in the United Kingdom. With limitations of resources I made the project a success both within the company and critically without. Ensure that members of staff I am responsible for are engaged with the vision. Influenced open communication amongst staff to better improve the product. Created a Facebook group with over 500,000 fans that have posts engaging tens of thousands regularly and up to hundreds of thousands at a time. Twitter accounts specialising in marketing and customer service in a style that has been mimicked by other companies. You tube channel with millions of unique views.

Customer service team manager for a variety of areas within a busy contact centre. Moved swiftly to an e-commerce team after a short stay in a standard phone based team.

Stafford

Worked on planning, writing and performing test scripts for large scale end user software. Used a large variety of programs and techniques to ensure all end user requirements were fulfilled and product was fit for business use.Also performed a number of presentations and demonstrations to help get the teams vision across to the wider company community.

Stafford

Lead teams in a customer service / admin environment.Moved between Standard Customer Service, Fraud and E-commerce teams. Learnt skills to cover which area I am in effectively.Managed all aspect of employee relations. From incentivising and rewarding to Absence, conduct and dismissal.Worked with the advisers in areas of Quality and KPI's. Created coaching strategies to help staff achieve these goals.Created reports and presentations to provide to line managers and other areas of the business.

Stafford

Media, It

Education record