Craig Ellis Email & Phone Number

Fort Myers, Florida, United States

Panama City Beach, Fl

● Presently serving my tenth term on the Board of Directors for one of the fastest growing and most innovative credit unions in the Southeast. ● Accomplishments include a successful merger with Postal Credit Union, re-branding and name change, recruiting and hiring of new President, and doubling of branch locations.

Atlanta, Georgia, United States

• Initiates, coordinates and implements major community and economic development plans, and comprehensive neighborhood revitalization efforts for a portfolio of real estate assets and projects. • Ensures all aspects of real estate development activities are in compliance with city, state and federal policies. These activities may include residential, commercial, institutional, recreational, and educational development.• Responsible for management of all phases of the project from feasibility, predevelopment planning through financial closing, then coordinating and collaborating with construction management and through certificate of occupancy, before being transferred to asset management.• Ensures projects are in compliance with the real estate development process and workflow, on schedule and in alignment with the critical path to meet project milestones.• Organizes the engagement of Atlanta Housing Resident Services, Asset Management, Legal, Contracts & Procurement, Policy & Strategy, Regulatory Compliance, Marketing & Communications, and Finance during the development and closing process including the production of evidentiary documents for HUD processing.• Drafts and coordinates solicitations for development proposals via RFP or RFQ process. Coordinates with Procurement and leads the review and scoring process, as indicated. Reviews developer proposals submitted by private and public agencies for conformity with current Atlanta Housing objectives.• Collaborates with Transaction Management to ensure underwriting reviews are in compliance, negotiating deal terms, and reviewing loan and grant applications to ensure terms are in line with Board approvals and HUD requirements.• Performs the development and operating budget underwriting and analysis, in collaboration with the underwriting team’s deal structuring; reviews and approves the closing draw package; and processes predevelopment loan disbursements.

Atlanta, Georgia, United States

• Develop a compliance monitoring strategy for issues of high importance, as identified by the SVP for Compliance in consultation with the CEO and COO. Assess and analyze compliance slips, performance challenges in AH programs, Divisions and current agency practices involving regulatory and legal requirements.• Assist with compliance and performance monitoring, program audits and quality assurance for real estate projects, portfolio management of the AH-owned and Mixed Inventory; Housing Choice Voucher utilization and lease-up; financial management; procurement and contract administration practices.• Based on monitoring and internal assessments, manage efforts to advise the Executive Office and members on implementing cutting edge real estate development, recapitalization, portfolio management and Section 8 lease-up and utilization practices.• Oversee the successful implementation of compliance and corrective action strategies to ensure AH Divisions adhere to their HUD program goals and requirements and reduce agency financial and performance risk. • Ensure AH real estate development, portfolio management, Section 8 administrative, operations risk and financial management mitigation practices are implemented in an effective and efficient manner to achieve the Agency’s goals and ensure optimum performance and productivity.• Conduct strategic compliance analysis of the AH operation and advise the Executive Office with concise, specific recommendations.• Monitor the execution of normal operations and special projects for evaluation initiated by the CEO/COO. Conduct objective assessments and operate independently in an objective manner in the best interests of the Agency to conform with AH compliance and performance goals.• Identify issues that could impact the successful execution of the agency’s commitments and mission. This responsibility involves elevating those issues about which the CEO/COO should be aware and propose innovative solutions and mitigation.

Panama City Beach, Fl

Responsible for all aspects of compliance monitoring of Housing Credit, SAIL, HOME, FDIC/AHDP, SHIP, and MMRB properties for the State of Florida. Monitor affordable housing management reviews, program reports, and tenant income certifications for Florida Housing Finance Corporation and County and City governments. Monitor and administer all Compliance related policies and procedures. Review all contracts and RFP's for compliance related duties. Responsible for invoicing for compliance services for over 500 affordable housing properties.

Panama City, Florida Area

● Responsible for developing and marketing new lines of business on a regional and national level while maintaining and growing customer account base. ● Provide management and support of sales team including establishing and monitoring of sales objectives and training. ● Successfully developed and assisted sales team in selling Pre-Loss Agreements to the largest hospitality businesses on the Gulf Coast valued over $1M annually. ● Developed RFP response and awarded a five year contract to service the entire Santa Rosa County School District. ● Created a $1M facilities management and maintenance program for one of the largest resorts in the Southeast and successfully transitioned their engineering and maintenance programs to SouthernCAT. ● Established three new sales offices and turned them into profitable business units within a two month period. ● Developed marketing materials for the new lines of business as well as trade show booths. ● Managed startup and operations of all new businesses.

Pensacola, Florida Area

● Responsibilities include exceeding monthly sales quota objectives by acquiring and retaining large corporate accounts as well as State and Local Governments agencies. ● Generate new business in assigned territories through prospecting, cold calling, networking and generating leads and referrals. ● Identify customer needs and utilize solution-based selling techniques to fully demonstrate the value of Verizon Wireless products and services. ● Recommend and implement complex wireless data solutions tailored to individual customers. ● Grow revenue in account base by upselling products and services through ongoing consultative servicing. ● Other duties include customer retention with an annual churn rate of less than 2%, order processing and reporting, and maintaining training and knowledge of state and national contract vehicles available to customers.

Panama City, Florida Area

● Team Manager responsible for hiring and day to day management of Retention and Customer Care departments.● Direct call center operations as a liaison between clients, supervisors, and call center employees.● Enthusiastically manage the development of team by ensuring that they receive an adequate amount of counseling, coaching and training, and encourages personal development.● Responsible for department forecasting, scheduling, staff management and development as well as all aspects of daily operations.● Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action plans.● Performed frequent performance evaluations of team members and encouraged them for better and consistent performances.● Successes include being the only employee in corporate history to win all three top awards, Presidential Council, Club, and Annual Circle of Excellence.● Responsible for generating and maintaining government, corporate, business and individual accounts.

Lynn Haven, Fl

● Responsible for sales and sales team, business development, strategic planning, cost management, new marketing program development, account management, technology, and overall management of regional operations. ● Adept at negotiating major contracts (U.S. Air Force) and pricing as well as developing and maintaining effective business relationships at the highest level. ● Managed turnkey delivery of electronic records management systems to many prominent healthcare, public service, engineering, and legal firms. ● Responsible for management of sales, technical and operations staff to ensure the accurate and on-time delivery of products and services sold. ● Increased sales and revenue by 50% since joining the business by revamping sales and marketing strategies, re-engineering work flow, and upgrading technology.

Vienna, Va

● Consulting operations management, software sales, and business development for vertical, pre-sales, geographic, and specialty practices. ● Hands-on program/project design and management for Data Warehousing/Decision Support System (DSS) engagements at region's largest and most complex client sites (HCA, Ryder Integrated Logistics, Circuit City, Publix, Franklin Templeton, Tech Data, Telephonica, Pharmacia, and other industry firms).● Sold, developed, and manage DSS project strategy, data analysis, planning, development, and DSS systems implementation (Client/Server, Web, and Narrowcast architectures). ● Drive P&L for assigned practices, mentor and develop consulting staff resources, establish consulting programs, methods and processes, and ensure high-quality/in-budget project outcomes. ● Direct activities for up to 100 staff members at a services run rate well above $10M.

Rockville, Md

● Responsible for overall management of Federal Health Education Assistance Loan Program operations and portfolio of over sixteen billion dollars. ● Direct the activities of lending programs including fund allocation, loan origination, servicing, customer service, default reduction, litigation, claim processing, and national policy development and implementation. ● Extensive interaction with Federal and State agencies, associations, universities, and lending institutions to develop and regulate new and existing loan programs that provide support to medical schools and students. ● Duties include management of Division staff with 10 direct reports, program operations, budget, joint application development and systems design, and policy creation/regulation.

Reston, Va

• New Business Manager. Research, development, and implementation of new business opportunities. Designed and executed business plans, cost and profitability analysis, supporting software and hardware systems, workflow, and responses to requests for information/proposal. Provided oversight of complete systems design, development, implementation, and operations. Successfully won a five million-dollar contract award with the State of Florida in March 1997. • Project Manager. Responsible for all aspects of developing and implementing a fifty million-dollar electronic imaging and automated work flow system that was the largest of its kind in the world. Planned, directed, provided training, and coordinated activities of project to ensure that aims, goals, and objectives were accomplished in accordance with prescribed priorities, time limitations, and budget constraints. • Manager, Centralized Asset Conversions. Accountable for all aspects of preparing and converting more than one billion dollars in loan assets annually to Sallie Mae's mainframe servicing system. Responsibilities included data mapping, completing pricing analysis of portfolios for marketing, timely and accurate acquisition and conversion of assets, thorough portfolio review against loan servicing guidelines in addition to daily management of staff.

Federal Regulastions & Compliance, 4.0

Bachelor Of Business Administration (Bba), Management

Juris Masters, Federal Regulations & Compliance

Education record