• Oversee client accounts as Project Lead, managing budgets and leading the migration from Jira and Confluence Server to Cloud, including the integration of Atlassian Access with Identity Providers (IDP) and other applications, driving increased ROI and client service satisfaction.• Engage directly with clients in meetings and workshops to gather and refine business requirements, translating discussions into detailed Design Documentation and actionable Jira user stories, ensuring clear… Show more • Oversee client accounts as Project Lead, managing budgets and leading the migration from Jira and Confluence Server to Cloud, including the integration of Atlassian Access with Identity Providers (IDP) and other applications, driving increased ROI and client service satisfaction.• Engage directly with clients in meetings and workshops to gather and refine business requirements, translating discussions into detailed Design Documentation and actionable Jira user stories, ensuring clear project objectives and enhanced client satisfaction.• Analyse and plan the integration of Atlassian apps and marketplace solutions, streamlining system complexities for stakeholder understanding and future planning.• Support the Sales Team by preparing Scope of Work (SOW) and Project Requirement (PR) documents for Quote Proposals, while maintaining excellent on-going client service desk support, achieving a 5-star customer satisfaction rating and building strong cross-organisational relationships.• Lead functional Business Analyst teams in daily standups, coordinating project tasks with Scrum Masters and Product Owners to manage timelines and workloads effectively, ensuring projects are delivered on schedule and resources are optimally allocated.• Foster a culture of continuous improvement and accountability through servant leadership, mentoring colleagues, and being open to feedback to enhance team performance and cohesion.• Participate in Sprint Retrospectives, submit internal error reports, and share knowledge while proposing internal improvement initiatives to reduce time, effort, and frustration for internal development consideration. Show less

• Optimized the website experience and utilized Klaviyo CPD and CRM for targeted communication, achieving a 15% return customer rate and supporting a 26% YoY order growth and 22% revenue growth.• Streamlined supply chain and sustainability-focused sourcing, contributing to operational efficiencies and a remarkable 1.4% product return ratio, highlighting quality control success.• Led targeted digital marketing campaigns, enhancing brand visibility and customer engagement, underpinned by… Show more • Optimized the website experience and utilized Klaviyo CPD and CRM for targeted communication, achieving a 15% return customer rate and supporting a 26% YoY order growth and 22% revenue growth.• Streamlined supply chain and sustainability-focused sourcing, contributing to operational efficiencies and a remarkable 1.4% product return ratio, highlighting quality control success.• Led targeted digital marketing campaigns, enhancing brand visibility and customer engagement, underpinned by maintaining a 5-star review rate.• Expanded B2B partnerships and developed B2C channels, leveraging detailed market analysis to drive revenue growth and broaden market reach. Show less

• Administering a portfolio of eighty chain properties, serving as the first point of contact for operational, technical and commercial support• Customer service and liaison, communicating daily with partners to identify business opportunities and strategies• Analysing historic booking data to gain insights into market trends for individual properties and the wider market• Developing and recommending business strategies to increase partner revenue and occupancy levels• Assisting… Show more • Administering a portfolio of eighty chain properties, serving as the first point of contact for operational, technical and commercial support• Customer service and liaison, communicating daily with partners to identify business opportunities and strategies• Analysing historic booking data to gain insights into market trends for individual properties and the wider market• Developing and recommending business strategies to increase partner revenue and occupancy levels• Assisting partners with post-onboarding configuration, set up and ongoing training• Resolving highly complex, technical, and application-related issues which impact product performance and partners’ experience Show less

• Training and mentoring personnel, providing training to clients on Booking.com extranet• Promoting the brand and online services to properties through cold calling• Providing telephone and online support to properties to complete the registration process• Troubleshooting technical faults and submitting detailed bug reports to development team• Verifying the authenticity of approved new property registrations, analysing and identifying fraudulent new registrations • Data… Show more • Training and mentoring personnel, providing training to clients on Booking.com extranet• Promoting the brand and online services to properties through cold calling• Providing telephone and online support to properties to complete the registration process• Troubleshooting technical faults and submitting detailed bug reports to development team• Verifying the authenticity of approved new property registrations, analysing and identifying fraudulent new registrations • Data entry, updating and maintaining property status in the management system• Performing as a strong member of a cohesive team with strict adherence to statutory regulations, service level agreements, quality standards, processes and compliance requirements Show less

• Learning every facet of the tourism industry while studying remotely• Conducting extensive research into various travel subjects and world destinations• Producing various reports, analyses, correspondence and other documentation based on business case studies

• Training, mentoring and support the architectural team with integrating and using CodeBook Database Management software with AutoDesk Revit Architecture• Creating BIM content for healthcare library

• Providing a high level of building information modelling (BIM) support and expertise, aligning companies with latest BIM software trends to support, grow and increase productivity and revenue• Coordinating project data and Revit models between architecture, medical planning, interior design and MEP disciplines• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders• Training, mentoring and support junior… Show more • Providing a high level of building information modelling (BIM) support and expertise, aligning companies with latest BIM software trends to support, grow and increase productivity and revenue• Coordinating project data and Revit models between architecture, medical planning, interior design and MEP disciplines• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders• Training, mentoring and support junior architectural technologists using Revit, CodeBook, ADB, Excel and space planning• Developing training materials for CodeBook software• Communicating BIM software trends and training requirements to management• Creating BIM content for various projects, including a healthcare library• Improving CodeBook and Revit standards, creating and maintaining CodeBook project databases • Playing a key role in the innovation of key new features for the CodeBook software company• Producing budget estimates and resource requirements for space planning workload• Quality control of CAD drawings, BIM files and CodeBook databases• Performing as a strong member of a cohesive team with strict adherence to health, safety and statutory regulations, service level agreements, quality standards, governance processes and compliance requirements Show less