Ellisha Terry Email & Phone Number

Arlington, Texas, United States

Dallas, Texas

-To monitor and update the Member and Chief of Staff on district and local casework issues.-Monitor all casework areas and federal agencies relative to casework; intake and distribute all new cases. Conduct the best and most effective approach to address constituent concerns. Also, refer cases to other district offices. - Receive incoming constituent issues and respond to constituent concerns via in person, written correspondence, or telephone. Mediate sensitive and high priority casework in the District Office.-Assess casework for issues requiring legislative action and make recommendations to Legislative team.-Attend all relevant agency briefings/trainings, and act as a liaison with federal, state, and local agencies on behalf of the Member.-Maintain up-to-date resources helpful to conduct constituent issue work. Update database as new contacts are made.-Assist District Projects Coordinator and District Outreach Coordinator with organizing special events/briefings for the district. -Trains and supervises caseworkers, staff assistant, and interns to handle office matters such as logging incoming and outgoing correspondence, handling visitors, telephone calls, and computer operations.

Dallas, Texas, United States

-Oversee daily operations of the District Office ensuring district staff comply with office policies, practices, and procedures -Supervise and train staff to effectively respond to questions of federal policy, best practices for advocacy, and effective communication with different constituencies.-Act as liaison and interface with the city, county, district, and federal/state officials to form effective relationships for the Member-Monitor all constituent casework assessing and referring casework issues that require legislative action to the Member, Chief of Staff, and Legislative team-Serve as an independent source of information and explanation for the public about services and resources for constituents-Attend district events on behalf of the Member, providing follow-up action items from attendants. -Effectively draft memos, talking points, and letter correspondence for use in Member communications-Coordinate Member-exclusive events, district outreach, and meetings with federal/state agencies, small businesses, local community leaders, and non-profit organizations.

Dallas, Texas

Core Responsibilities:•Respond timely to all constituents on behalf of Member•Address casework issues in a most effective and timely manner•Maintain constituent casework files according to office policy•Attend all relevant agency briefings/trainings•Act as liaison with federal, state, and local agencies on behalf of the Member and constituents •Monitor and update the Member regarding issues assigned on district and local issues•Participate in outreach as assignedDuties:•Acts as the constituent representative for the Member within his or her area of responsibility including answering casework correspondence, verbal communications with constituents, and act as liaison with federal, district, and local agencies•Addresses casework issues in a timely and most efficient manner•Maintains completed casework records in the system and hard copy files•Maintains up-to-date notes in casework files •Timely communication with constituents is a must as well as to provide them with updates on issues being handled on their behalf•Maintains an updated database of agency contacts and resources•Assesses casework for problems requiring legislative action and makes recommendations to the Legislative Staff and Chief of Staff for further review•Special projects as assigned•Informs the Member and the Media staff of all happenings in his or her assigned issue areas by monitoring district media sources and interacting with constituents •Performs other duties as assignedCasework Federal Agency Portfolio Include:-Department of Transportation-Department of Education-Department of Agriculture -Department of Defense-Department of Veterans Affairs-Department of Homeland Security-Department of Labor-Department of Housing & Urban Development-United States Postal Service-Defense Finance & Accounting Services-Social Security Administration-Office of Personal Management

3425 E Vickery Blvd.

Develop, prepare, and monitor individual support plans according to the guidelines of the appropriate federal and/or state agency (ies). Promote community acceptance and support through participation in community activities or liaison efforts with other agencies or entities. Coordinate and arrange appointments, meetings and other administrative matters on behalf of individual served. Assist in supportive role for the individual served and his/her family and work with appropriate agency on behalf of assigned individual served. Coordinate interviews with prospective individuals and their families and complete appropriate admission paperwork. Additionally, process discharges as needed. Conduct unannounced visits as needed and assist in homes as needed to ensure staff coverage at all times. Ensure all paperwork is complete, accurate, and submitted by the appropriate due date(s). Monitors cost plans and prepares billing to make sure that each facility is operating within budget.Assist the Executive Director (ED) or designee in the expansion of current programs and supports and with the development of new services/supports. Work with the ED in promoting community acceptance and support through participation in community activities or liaison efforts with other agencies or entities. Abide by all policies, procedures, regulations, and guidelines for safety, quality assurance and general corporate oversight. Ensure quality of services for all programs. Assist with specialized training of staff members as required.Oversee and monitor the work of assigned staff as requested by the ED or designee. Function as the administrator on call in the absence of the ED and inform of any issues.Monitor timesheets, mileage sheets, and daily schedules of administrative staff. Provide technical assistance to administrative staffAssist in fundraising and increasing donors/donations. Assist in planning, organizing, and executing fundraising and community events

1300 Circle Drive Fort Worth, Tx

ResponsibilitiesDevelop an ISP (Individual Service Plan) that is individualized and developed through a person-centered approach and identifying the individuals strengths, preferences, psychiatric, behavioral, nutritional management, and supports needed for individual with Intellectual Developmental Disability (IDD) or Developmental Disability (DD) residing in a nursing home.Monitor and coordinate services identified on the ISP and provided to the individual to ensure the individual’s needs are being metConvene and facilitate an SPT (service planning team) meeting at least quarterly, or more frequent if there is a change in service needs or if requested by the designated resident or Legal Authorized Representative (LAR).Update the individual’s ISP throughout the year as changes occurred in the individual’s circumstances.Provide information about and discuss with the individual or LAR, the range of community living service and support options and alternatives every six months.

1300 Circle Drive Fort Worth, Tx

Train new Service Coordinators in the four categories of service coordination (Assessing Needs, Planning & Coordinating Services, Monitoring, and Crisis Intervention).Provided program specific training to new Service Coordinators working in the General Revenue, Texas Home Living, Home & Community Based Services, and Pre-Admission Screening Resident Review IDD programs.Monitor the performance of each new Service Coordinator in training to ensure compliance with targeted case management requirements.

1300 Circle Drive Fort Worth, Tx

Assisted Individuals with IDD diagnoses and their families with identifying and implementing community-based supports as alternatives to long-term institutional commitments.• Facilitated annual service-planning team meetings aimed at helping each Medicaid Waiver recipient and their family to develop person centered goals and documented these pre-established goals for the individual's team in a Person Directed Plan.• Worked with each Medicaid Waiver recipient's HCS Provider Agency to develop customized supports and services for the goals listed in their Person Directed Plan and documented all agreed upon services in an Individual Plan of Care.• Conducted monthly community-based visits with the individual to monitor progress toward the goals listed in their Person Directed Plan, to ensure the timely delivery of services provided by the HCS Provider Agency• Updated the individual's Person-Directed Plan and Individual Plan of Care throughout the year as changes occurred in the individuals circumstances.

Bachelor Of Arts (B.A.), Sociology

Activities and Societies: Volleyball 4 years

High School Diploma

Activities and Societies: Varsity Volleyball 4yrs, Varsity Basketball 3yrs, Senior Cabinet